Christopher Che Frederick

Experience

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  Eastern Illinois University

  Aug 2010 - May 2013

  Presidential Graduate Assistant

  Duties & accomplishments:-Facilitated curriculum in regards to renewable and sustainable energy technology. -Provided training to students relative to technical report writing, fabrication of test specimens, and proper use of the testing apparatuses.-Facilitated production and development of Material Testing curriculum.SkillsMaterials testing, CAD, Creo, Solid Works, scientific research, advanced statistical analysis, classroom lecturing, technical report writing, fabrication of test specimens, maintenance of testing apparatuses, design and fabrication of biomass gasification reactors. Show less

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  Charleston Transitional Facility

  Mar 2013 - Oct 2013

  Case Manager

  CTF ILLINOIS is a not-for-profit organization providing support and services to individuals with developmental disabilities. Dedicated to empowering individuals with developmental disabilities through services and programs that help them reach their potential in an environment that fosters respect, dignity, and success for each individualDuties and accomplishments:-Developed daily goals and support structure for 27 clients with varying degrees of physical, mental, or developmental disabilities. -Trained over 35 workshop and residential staff to assist individuals to reach their maximum potential for independence.Skills:Team leadership, time management and scheduling, task analysis, employee development and training, advocacy for vulnerable populations. Show less

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  Donnies Homespun

  Oct 2013 - Apr 2014

  General Manager

  Premier music venue and pub. Originating from Decatur Illinois, Donnies Homespun Pizza takes beer and pizza seriously. Providing the best selection of craft beers, hand spun pizza, and best music in central Illinois. • Oversaw daily restaurant operations, including staffing, scheduling, and inventory management.• Developed and maintained positive relationships with customers, vendors, and 28 member staff.• Recruited, hired team members, conducted performance reviews, implemented new hire trainings.• Monitored and analyzed performance metrics to make data-driven decisions to improve results.Skills:Team leadership, independent initiative, performance evaluations, record keeping, scheduling management, accounts payable, public speaking, interpersonal communication, employee training and development, task analysis. Show less

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  University of Illinois Urbana-Champaign

  Apr 2014 - Nov 2014

  Library Collections Management Specialist

  • Performed complex cataloging and database work; including updating and creating material holdings.• Trained workers to catalog, ship, and physically prepare library materials for digitalization.• Supported relational data basing systems, including updating and creating tables.

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  University of Illinois at Urbana-Champaign

  Jun 2014 - Apr 2015

  Dean's Office Executive Assistant

  The College of Education prepares courageous leaders, thoughtful collaborators, and passionate educators committed to transforming learners across their lifetime. Our goal is not only about excellence or doing regular things well. It's about doing things in imaginatively different ways.• Maintained office telephony system and frontline IT support, taking on questions at a walk-up desk. • Created training materials for web editors and built content for The College's new website.• Answered incoming calls for the college, providing information and routing as needed.• Assisted Dean of the College with technology support and conference scheduling. Show less

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  Design Engine

  Jul 2015 - Mar 2016

  Trainings Project Manager

  Design Engine Education is a leader in delivering high-impact courses for 3D Professionals, industrial designers, mechanical engineers, draftsmen, mechanics, and game designers. Our mission is to develop a sense of community among our fellow industry professionals. Duties & accomplishments::• Validated techniques and practicum of interdisciplinary industrial design training.• Developed customer skills for 3D Modeling across multiple disciplines and software platforms.• Maintained and supported 25 CAD workstations, including incident troubleshooting, vendor contact and software licensing.• Designed training materials for Creo and Solidworks using Camtasia and Adobe Suite.• Configured SCCM server for CAD workstation image deployment. Show less

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  Slalom

  Mar 2016 - Oct 2020

  Expanding on the same role I helped develop in Chicago, I'm bringing all the best practices to the Slalom's Headquarters in Seattle. As the company has continued to scale, I've helped also scale the abilities of the IT Support Team.• Excelled at advanced PC/Mac hardware and network troubleshooting.• Supported C-Suite Executive incident escalations. • Project lead for IT Support Knowledge Base development within ServiceNow, developed methodologies to distribute KBA’s to 8,000+ internal users. • Supported Oculus, Vive, & Microsoft Hololens Headset developer kits.• SME for Office 365, Exchange, ServiceNow, SCCM deployments and team training.• Mastery for creating dashboards and understanding metrics for developing SLAs within ServiceNow. Show less Slalom is a purpose-driven consulting firm that helps companies solve business problems and build to the future, with solutions spanning business advisory, customer experience, technology, and analytics. Duties & accomplishments:- Project lead for IT Knowledge Base development.- Leverage ITIL Framework for all support related tasks.- Continue to build knowledge base of PC, Mac, or tablet support scenarios by researching, testing, and implementing solutions. - Facilitate employee development via guided classes and training resources. - Handle more than 30 incoming support inquiries daily from a multitude of ingest methods including, walk up questions, service chat, telephone, email, Skype, HipChat, and assigned support tickets.- Deploy 5 to 10 new machines each week using Slalom's SCCM based infrastructure. - Complete weekly inventory controls including count, recycling, deliveries, and deployments. Show less

  • IT Support Specialist

    Oct 2019 - Oct 2020

  • Information Technology Support Analyst

    Mar 2016 - Oct 2020
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  NanoString Technologies, Inc.

  Oct 2020 - Jun 2021

  Electronic Quality Management System Administrator

  NanoString Technologies is a publicly held provider of life science tools for translational research. The company's technology enables a wide variety of basic research and translational medicine applications.•Documentation and training team lead; verified onboarding training for regulatory compliance for FDA and ISO certifications.•Supported system migrations for over 600 users across three Electronic Quality Management systems, ETQ, QuickBase, and MasterControl.•Administers the company’s electronic training records system ensuring training gaps are identified and addressed. Show less

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  Weyerhaeuser

  Jun 2021 - May 2023

  Information Technology Administrator II

  Weyerhaeuser Company is an American timberland company which owns nearly 12,400,000 acres of timberlands in the U.S., and manages an additional 14,000,000 acres of timberlands under long-term licenses in Canada. The company also manufactures, sells, and distributes a wide wood products.•Company lead for Outlook and SharePoint administration. Managed Hybrid Exchange and SharePoint environment for ~10,000 users, including license distribution and software deployments.•Configured and maintained mailboxes, including email forwarding, shared mailboxes, and email security settings to ensure secure and efficient email communication.•Administered SharePoint Online, including site creation, configuration, and management, to facilitate collaboration and document management across the organization. •Provided technical training to end-users to ensure optimal SharePoint system usage. Show less

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  McKinstry

  May 2023 - Jun 2024

  Senior Technical Support Administrator

  McKinstry is an innovative Building Management Firm. Focused on removing the waste and climate harm out of the build and construction environments. Together, we’re building a thriving planet.• Team lead for all things BIM and CAD. Managing a fleet of 1500+ workstations and 2-3 support techs.• Responds to tier 2 tickets efficiently and keeps technology helpdesk and management updated on the problem resolution.• Supports over 100 enterprise and client applications, including license management and distribution. • Generates and maintains software and hardware lifecycle. Manages handing out new toys!• Evaluates and benchmarks hardware configurations, oversees software purchases and upgrades. Show less

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  Beyond Finance

  Jun 2024 - now

  Information Technology Support Engineer

  Beyond Finance’s mission is simple: to help individuals and families struggling with debt find a pathway to financial freedom. Our financial services are designed to help people overcome debt and gain financial peace of mind.- Governs Google Workspace with 3500 (and growing!) user base. Directs account lifecycle and DLP initiatives.- Manages of hundreds of SaaS tools and Google Chrome browser extensions. - Architect for all enterprise-wide backup systems.- Eliminates repetitive tasks with GAM, GWS python-based automations. Show less