Ashish Rane

Experience

• 

  Rolta India Limited

  Dec 2004 - Jan 2006

  Associate Executive

  - Designed, Configured and implemented Unicenter ServicePlus Service Desk 6.0 product at Rolta’s Testing Department.<br>- Installed and configured Service Desk server and Service Desk clients on the required systems, working on Windows 2000 Server.<br>- Performed customization and modifications of forms according to the existing and documented SLAs. <br>- Performed advance customization using Spell and Wand coding for changes in GUI interface and Business logic as per client requirement.<br>- Integrated LDAP for retrieving current user information Show less

• 

  ROLTA UK LTD

  Feb 2006 - May 2009

  Consultant

  Consulting for CA products - Vertex, UKSwarovski, Austria First Data International, UKLease Plan - IrelandFujitsu - UKBanco de PortugalAttica Telecom, GreeceUnisys, GreeceRegion Midjyland, DenmarkDebenhams, UKPink Roccade, UK

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  Deloitte

  Oct 2009 - May 2011

  Architect

  Worked as an architect to provide solutions to Deloitte entities.<br><br>- Implemented CA Service Desk R12.5<br>- Enabled self help interface for SLTC region.<br>- Done migration for CI's into production environment.<br>- Survey customization by using SPEL programming<br>- Created safe harbour by securing incidents<br>- Written SPEL code for RFC Modification project<br>- Provided assistance to SCM team in resolving O&M items.

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  LTI - Larsen & Toubro Infotech

  Jun 2011 - Apr 2014

  - Migrated ServiceDesk from 11.2 to 12.7 for UTC Fire & Security- Designed, Configured and implemented ServiceDesk DR environment- Implemented SMS alert for SLA prediction- Streamlined server request into workflow.- Performed customization and modifications of forms for SSC- Performed advance customization using Spell coding and build the logic as per HED business- Implemented BOXI Reporting using CA Business Intelligence- Integrated AD with ServiceDesk- Created compliance matrix for ServiceNow/BMC/CA/IBM/Microsoft tool sets and evaluated best product suit for Service Management and Monitoring. Show less

  • Team Lead

    Apr 2012 - Apr 2014

  • Team Lead

    Jun 2011 - Apr 2012
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  LTI - Larsen & Toubro Infotech

  Jun 2014 - Jan 2015

  ServiceNow Onsite Lead

  • Designed BRD for consolidated instance<br>• Foundation setup for consolidated instance<br>• CMDB form standardization<br>• Data loading using transform maps<br>• Created business rule to update planon location<br>• Login rules to restrict international users<br>• Creation of various business rules, client scripts, catalog scripts, UI scripts, UI policies, UI actions<br>• Requirement gathering and task delegation to offshore team<br>• Assisting ITSM team on daily operational issues Show less

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  Syntel

  Feb 2015 - Oct 2018

  • Designed infrastructure workflows for server, email and active directory request<br>• Automation of access provisioning using SyntBots<br>• Daily feed automation using inbound email action<br>• Automation Software distribution using orchestration module and SCCM<br>• Configured order guide workflow for new joiner, mover and leaver <br>• Created business rules, client scripts, catalog scripts, UI scripts, UI policies and UI actions<br>• Resolved Service Now and OPAS integration issues<br>• Redesigned workflow for Application build and release services<br>• CMDB data upload for Database and Middleware technologies<br>• CI discovery using probes and sensors<br>• Configured SAML 2.0 Single Sign-on authentication<br>• Task delegation to offshore team<br>• Involved in the upgrade of service now instance from Fuji/Istanbul/Jakarta<br>• Worked with helpdesk/InfoSec team on daily operational issues Show less

  • ServiceNow Architect/Consultant

    Apr 2018 - Oct 2018

  • Technical Project Lead

    Feb 2015 - Mar 2018
• 

  Synchronoss Technologies

  Nov 2018 - Jan 2020

  ServiceNow Development Manager

  About Synchronoss Technologies, Inc. <br><br>Synchronoss Technologies (NASDAQ: SNCR) is the mobile innovation leader that provides cloud solutions and secure content collaboration for connected devices across the globe. The company’s proven and scalable technology solutions allow customers to connect, secure, synchronize and collaborate with connected devices and services that empower enterprises and consumers to live in a connected world.

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  Capgemini

  Feb 2020 - Sept 2022

  Sr. Manager cum ServiceNow architect

  About Capgemini.Capgemini SE is a French multinational corporation that provides consulting, technology, professional, and outsourcing services. It is headquartered in Paris, France. Capgemini has over 200,000 employees in over 40 countries.

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  Accenture

  Oct 2022 - now

  Technology Architect Science Senior Manager

  Leading and implementing Integrated Workplace Management System along with ServiceNow and Enterprise Architects