Sukhbir .

Experience

• 

  Bharti Airtel Services

  Dec 2013 - Oct 2021

  SME - B2C (Business to Customer)• To manage change management for Prepaid, Postpaid, DATA & VAS products for customers in India, Sri Lanka & Jersey.• Work in building new controls with Operations team, if any new Business logic is introduced in the system post configuration.• Work with the Automation team to get these controls automated which help to ease in the Operation team’s work and raise alarms, if any system misbehavior/fraud is observed in real-time.• To ensure periodic updation of Processes and associated risks through Process Compliance Monitoring. Show less NPI (India & Sri Lanka)• New Product Implementation for Bharti Airtel both Pan India & Sri Lanka on different platforms like Technical, IT & Vendor systems.• Post understanding the Marketing/Business requirement on product construct (i.e. for Voice/Data/SMS) and get its feasibility checked at Technical & IT end. Once it’s confirmed, the same gets configured in the system.• Test and Validate Pre & Post-launch analysis of the product.• Release dashboards on daily or weekly for various reconciliation & on-going project status.• Proactively work on the closure of circle issues and get it resolved with Technical/IT Teams from the root.• Involved in various major projects which helped in increasing the efficiencies of the IN/OCS Systems by up-gradation, In-house Migrations to reduce additional cost given to different vendors, System migrations, GST Implementations and many other projects which led to increasing the overall revenue of the company.• Overseas Project: Went to Sri Lanka for OCS System Migration from 1.2 to 5.5 version and successfully led the project with end to end reconciliation of multiple dumps. Show less Prepaid - RCC• Worked in Prepaid Vertical for India, Jersey, Sri Lanka, and Bangladesh Operations.• Perform reconciliation on various KPI's control to plug out any inconsistencies in recharge flow (revenue leakage, system faults, etc.)• Also worked on automation of activities to reduce additional man-hours and increase efficiency.• Actively participate in CFT Engagement con-calls for better understanding and early closure of open issues.• Worked on numerous projects which helped to reverse leakages over Rs.450 Mn in the systems and also introduced new checkpoints/controls in the RA Activity Universe.• Liaise with auditors for sanity checking for different controls performed. Show less

  • Assistant Manager

    Dec 2019 - Oct 2021

  • Senior Executive

    Dec 2015 - Nov 2019

  • Executive

    Dec 2013 - Nov 2015
• 

  Ericsson Telecommunications Inc.

  Nov 2021 - now

  Technical Authority Expert