Deepti Kalra

Experience

• 

  STMicroelectronics

  Mar 2001 - Mar 2011

  • Responsible for the entire content creation and managing a team of content writers.• Preparing, maintaining and publishing technical and end-user documentation in a concise, effective manner, including user manuals, datasheet and other similar materials for our product portfolio.• Execute NDAs with specifics in the document to protect company’s proprietary information. • Installing new versions of the product and testing new features with the objective of understanding and documenting them for different types of audiences.• Interacting with engineering teams to develop timely and accurate technical documentation with the appropriate depth.• Periodically reviewing and editing existing user guides and articles.• Preparing them for use in online help and other documentation, and demos.• Creating and updating technical content during the release cycle, including release notes.• General editing and proofreading Show less • Co-ordinating with all Business Unit heads in developing strategies and campaigns for various stakeholders.• Implementing the Organization’s Inter Communication Strategy to keep employees informed on the developments in the Organization.• Managing internal collaboration platform (SharePoint).• Responsible for creation of monthly in-house magazines.• Building relationships with internal groups – Liaison with the in-house designers and editorial group for internal communication campaigns / other activities.• Organizing Promotion programs and seminar in co-operation with the division. • Planning and co-ordinating events including preparation of marketing materials (brochures, flyers, presentations, etc); market research and supporting development team with their efforts.• Identifying events to participate, advertise & promote ST products. Show less

  • Sr. Technical Writer

    Sept 2004 - Mar 2011

  • Corporate Communications

    Mar 2001 - Aug 2004
• 

  STMicrolectronics Limited

  Sept 2012 - Jul 2017

  Dy. Manager - PDM Team Lead

  • Defining scope of team activities in agreement with Groups Business Managers.• Identifying weaknesses and strengths of team members to focus on their competencies and help them to acquire new competencies.• Collaborating with Group Business Managers as functional managers for objective setting and appraisal.• Helping with training & development of individuals.• Capitalizing team know-how thru’ FAQ and Web publications.• Responsible for work migration from Europe to India – aware of Knowledge Migration processes.• Managing the entire Product Lifecycle from Innovation to Obsolescence & optimizing the execution of the company’s processes.• Serving as a Central Knowledge repository for process and product history, promoting integration and data exchange among all business users including Project Managers, Engineers, Marketing, and Quality Assurance teams.• Creation of all technical specifications of the products by coordinating with different communities.• Managing maturity of a product for a smooth relationship & dependency with other tools.• Gathering Project requirements, documenting the Project plan and monitoring the complete Project Life Cycle for timely deliverables.• Extracting and analyzing reports to check data integrity, data inconsistencies and incompleteness issues.• Identifying the incorrect data impacting the reliability of Quality, Manufacturing & Planning.• Working closely with the Application Development team for testing new releases for enhancement of our applications.• Co-ordinating with business owners of the Groups to achieve good service for all the Divisions taking benefit of the “multi-organization” effect with knowledge sharing & backup facilitation.• Working knowledge of SAP-GTS (for Trade Compliance) & SAP-PLM.• On-site travel to Italy & France for new projects, imparting training, etc.• Show less

• 

  Adobe

  Jul 2017 - Dec 2020

  Content and community specialist responsible for authoring VoC-driven Help and Troubleshooting content for Adobe RoboHelp and Adobe Connect. Managed tech pubs and VOC content for Adobe Experience Manager (AEM) and Adobe Primetime.

  • Sr. Content & Community Lead

    Oct 2019 - Dec 2020

  • Sr. Content & Community Lead

    Jul 2017 - Oct 2019
• 

  Cretorial

  Aug 2021 - Dec 2022

  Senior Content & Community Lead

  • Managing the entire self-service content of Fortune 500 firms’ internal teams and keeping up to date on new features.• Introducing content development strategies to senior management.• Creating and promoting help content via blogs and community-generated content to provide a holistic help experience. Visualizing the home pages and allowing for segregation of reference, concept, and task content.• Analyzing project user needs and issues through various feedback mechanisms to continuously improve the content and improve user experience and learning. • Providing exhaustive feedback on features, UI, code strings, and workflows with a view to designing the product experience better.• Collaborating with clients’ cross-functional teams such as localization, customer support, and marketing to develop content plans and strategies that improve the customer experience while lowering the call volume. • Helping improve internal employee skill onboarding by using content as the highway of their training and making them brand ambassadors of the user success process.• Using user communities to improve help content and create an environment that encourages user participation. • Using data analytics to prioritize help content creation and management.• Collaborating closely with SMEs to research and write self-service content for end users and internal references for support teams.• Proofreading and multiple edits to ensure that the organization's quality standards are met.• Developing product knowledge base documents with troubleshooting assistance for internal teams.• Creating and updating documents with each new product update release.• Playing with new text and visual authoring tools to create new amazing content consumption experiences. Show less

• 

  Adobe

  Oct 2023 - now

  Senior Content & Experience Strategist