Dennis Sitorus

Dennis Sitorus

Auxiliary Power Unit Maintenance

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  • Timeline

  • About me

    First Senior Manager | Business Transformation | PT Bank Mandiri (Persero) Tbk.

  • Education

    • Universitas Brawijaya

      2014 - 2018
      Bachelor of Engineering - BE Electrical and Power Transmission Installation/Installer, General

      Activities and Societies: Badan Eksekutif Mahasiswa/Executive Board of Faculty of Engineering: External Division (2015-2016) Dieng Adventist Youth Choir: President (2017-2018)

  • Experience

    • GMF AeroAsia

      Sept 2017 - Oct 2017
      Auxiliary Power Unit Maintenance

      Conduct maintenance for APU (Auxiliary Power Unit) an electric core of an airplane.

    • PT Bank Mandiri (Persero) Tbk.

      Mar 2019 - now

      Operation Analytic and Improvement, Electronic Channel Operations GroupResponsibility:- Analyze the existing process to deliver improvement in areas such as reconciliation, settlement, dispute, robotic process automation, and several business process improvement- Managing projects as a part of Bank Mandiri's Operation and Business Transformation- Deliver management's top priorities scope of improvements. Including some assessment around financial and non financial benefits- Evaluating business models, designing system architecture, and develop actionable recommendations based on data analysisIndustry covered: Retail Banking, Wholesale Banking, Financial Institution, Central Bank/Regulator RelationAchievements:- Develop online/real time transaction reconciliations- Implement Robotic Process Automation (RPA) in several business processes- Build a platform as a solution for end-to-end dispute handling Show less E-Channel Development Support, Electronic Channel Operations GroupResponsibility:- Supervise the daily operation of POS (Point of Sales) channel across the country and monitor the 3rd party delivery performance.- Analyse the cost per transaction as the KPI (Key Performance Indicator) through operation efficiency.Achievements:- Roll out Agen Mandiri/Branchless Banking and Bansos across the country. Branchless Banking is a branch service delivered by a small shop or agent. Bansos is a social welfare provided by the government to aid the lower class- Reduce the operational expense of POS through cost cutting initiatives by 20% Show less

      • First Senior Manager - Business Transformation

        May 2024 - now
      • Manager - Business Transformation

        Jul 2023 - May 2024
      • Manager - Operation Analytic & Improvement

        May 2022 - Jul 2023
      • Assistant Manager - Operation Analytic & Improvement

        Apr 2021 - Apr 2022
      • Assistant Manager - E-Channel Development Support

        Apr 2020 - Mar 2021
      • Officer Development Program

        Mar 2019 - Mar 2020
  • Licenses & Certifications

    • Banking Risk Management Level 1

      Lembaga Sertifikasi Profesi Perbankan
      Feb 2022
    • Lean Six Sigma Green Belt

      Variance Reduction International, Inc. (VRI)
      Mar 2023
    • TOEFL

      ETS
    • IELTS Academic

      IELTS Official
      Apr 2024
    • GMAT Focus

      Graduate Management Admission Council™ (GMAC™)
      Mar 2024