Dennis Sitorus

Experience

• 

  GMF AeroAsia

  Sept 2017 - Oct 2017

  Auxiliary Power Unit Maintenance

  Conduct maintenance for APU (Auxiliary Power Unit) an electric core of an airplane.

• 

  PT Bank Mandiri (Persero) Tbk.

  Mar 2019 - now

  Operation Analytic and Improvement, Electronic Channel Operations GroupResponsibility:- Analyze the existing process to deliver improvement in areas such as reconciliation, settlement, dispute, robotic process automation, and several business process improvement- Managing projects as a part of Bank Mandiri's Operation and Business Transformation- Deliver management's top priorities scope of improvements. Including some assessment around financial and non financial benefits- Evaluating business models, designing system architecture, and develop actionable recommendations based on data analysisIndustry covered: Retail Banking, Wholesale Banking, Financial Institution, Central Bank/Regulator RelationAchievements:- Develop online/real time transaction reconciliations- Implement Robotic Process Automation (RPA) in several business processes- Build a platform as a solution for end-to-end dispute handling Show less E-Channel Development Support, Electronic Channel Operations GroupResponsibility:- Supervise the daily operation of POS (Point of Sales) channel across the country and monitor the 3rd party delivery performance.- Analyse the cost per transaction as the KPI (Key Performance Indicator) through operation efficiency.Achievements:- Roll out Agen Mandiri/Branchless Banking and Bansos across the country. Branchless Banking is a branch service delivered by a small shop or agent. Bansos is a social welfare provided by the government to aid the lower class- Reduce the operational expense of POS through cost cutting initiatives by 20% Show less

  • First Senior Manager - Business Transformation

    May 2024 - now

  • Manager - Business Transformation

    Jul 2023 - May 2024

  • Manager - Operation Analytic & Improvement

    May 2022 - Jul 2023

  • Assistant Manager - Operation Analytic & Improvement

    Apr 2021 - Apr 2022

  • Assistant Manager - E-Channel Development Support

    Apr 2020 - Mar 2021

  • Officer Development Program

    Mar 2019 - Mar 2020