Ryan Beaver

Experience

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  Capital BlueCross

  May 2007 - Apr 2011

  Operations Specialist

  • Final project created was an Access database for the Fraud dept. Created to track payments, fraud alerts and many other pieces of information from other databases or systems.• Analyze current process and suggest/create process improvements to reduce costs.• Review new technology and software for possible involvement in the organization.

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  Best Buy

  Mar 2009 - Aug 2010

  Best Buy Mobile Sales Consultant

  • Interact with customers.• Maintain product• Keep items stocked• Clean store at close• Setup market audits• Troubleshoot mobile phone issue• Install/Clean phone and equipment

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  Market Source

  Aug 2010 - Apr 2011

  HP - Account Sales Rep

  • Clean and prepare products to be Demo ready• Train sales staff on current and new products by HP• Talk to customers about HP products and help with concerns• Build an outstanding relationship with HP and the Accounts• Set up events to promote HP products• Help drive HP sales within a store• Complete a Call Report based on the information gathered from an event• Order signage and other ‘POP’ for stores that either have damaged or missing items• Attend HP trainings and conference calls weekly Show less

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  Marketstar

  Apr 2011 - Oct 2011

  HP webOS Territory Representative

  • Main objective was to create overall growth for HP WebOS products in my assigned territory.• Audit, train, and build relationships with sales reps and customers.• Attend vendor shows and table events

• 

  Best Buy

  Oct 2011 - Sept 2012

  General Manager

  • Ran my own location while succeeding budgets and staying profitable.• Created business action plans to help drive traffic and become more involved with the community. • Analyze traffic and customer trends to increase sales• Watch bottom line to keep store profitable throughout the year.

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  Microsoft

  Sept 2012 - Oct 2014

  • Training and coaching staff members about the services we offer to better improve customer experiences.• Establish and repair relationships with customers who may have had a bad experience in the past.• Educate and assist customers with their technology needs.• Repair operating system, applications and hardware on various OEM and 1st party products • Microsoft Store MVP for the month of November, due to my involvement and preparation of Windows Phone 8. Helped multiple stores including my own create a better experience with activations.• Training and coaching staff to better improve employee and customer experience.• Energize staff with Microsoft culture and spread that culture to customers and possible fellow recruits for the store.• Help with the store day to day operations

  • Service Advisor

    Apr 2013 - Oct 2014

  • Assistant Store Manager

    Sept 2012 - Apr 2013
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  Apple

  Oct 2014 - Feb 2016

  • Handle customer calls by using Apple's Steps of Service to create a world class customer experience for both new and current customers.• Empathize with customer's who may have had a bad experience or need help with a product.• Help small businesses have a direct contact with Apple for solutions to grow their business. • Lead, inspire, and motivate by using Apple's Steps of Service to create a world class experience.• Educate both employees and customers on the best solutions for their technology needs.• Help develop sales strategies and analyze performance to help guide employees towards their professional goals.• Research and training to keep product knowledge at a high level to be a great resource.

  • At-Home Mac Expert

    Jul 2015 - Feb 2016

  • Expert

    Oct 2014 - Jul 2015
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  Comcast Cable

  Apr 2016 - Jan 2017

  Customer Account Executive
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  Foot Locker

  Jan 2017 - May 2017

  Help Desk
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  Anderson Merchandisers

  May 2017 - Jul 2019

  ITeam Brand Advocate

  iTeam Program:Handle all merchandising of iTunes within big box retailers.Merchandising, demo, training of iOS devices within Target locations.

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  Synerate, Ltd

  Mar 2019 - May 2020

  Manages company social network accounts and influencer collaborations to enhance community interactions and maintain the company brand. Generated promotion for product and feature launches through campaigns, announcements, and live stream events. Handled customer grievances and forwarded information to the related areas.⦁ Augmented business development by creating and maintaining a partnership program⦁ Attended conventions to meet and interact with the community, develop relationships, and influence better market positioning Show less

  • Community Manager

    Jan 2020 - May 2020

  • Technical Support Specialist

    Mar 2019 - Jan 2020
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  WIS International

  Jul 2019 - Jul 2020

  ITeam Brand Advocate

  Merchandising, demo, training of iOS devices within Target locations.

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  BVR Gaming

  Nov 2019 - now

  Content Creator

  Operates as the sole content creator on Mixer (now defunct), Facebook Gaming (partnered), and Twitch streaming platforms. Influences camaraderie and inclusivity by fostering a welcoming gaming community. Facilitates customer management by leading social media, contracts, and content for the ‘BVR’ brand.

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  Randstad Technologies US

  Nov 2020 - Oct 2023

  Technical Support Specialist

  Manage incoming contacts (phone or email) and provide internal technical support for Capital BlueCross and their subsidiaries.• Log tickets and notes thoroughly for follow-ups or escalations• Assist with creation of training documents for new rollouts• Provide feedback and assistance to other teams to ensure smooth operations

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  Synerate, Ltd

  Jan 2022 - now

  Community Manager

  Manages company social network accounts and influencer collaborations to enhance community interactions and maintain the company brand. Generated promotion for product and feature launches through campaigns, announcements, and live stream events. Handled customer grievances and forwarded information to the related areas.⦁ Augmented business development by creating and maintaining a partnership program⦁ Attended conventions to meet and interact with the community, develop relationships, and influence better market positioning Show less

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  Nodecraft

  Oct 2023 - now

  Partnership & Influencer Manager