Oshan Thapa

Experience

• 

  Sipradi Trading Pvt. Ltd

  Apr 2014 - May 2014

  Industrial attachement

  Thats the place where I got to visualize my overlappings and deviations of learnings from actions. As the workshop included both LCD and HCD vehicles, there was plenty oppurtunities to learn from their practical failures. Similarly, systematic arrival and departure of vehicle, including all the processings in between those interval inside a workshop was an interesting management skills to be acquired.

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  Manakamana Darshan (P.) Ltd

  Oct 2016 - Nov 2016

  Trainee

  I got an oppurtunity to understand the whole mechanisms and major systems used in one of the mostly used ropeway transportations in Nepal. It was a pleasant experience to be able to assist the operation of the plant.

• 

  Eicher Trucks and Buses, Nepal

  Jan 2018 - Aug 2021

  Appreciated by the Product Support Manager from VECV for improvement in the online FIR reportings.-Raised online Field Investigation Report (FIR) and claims in VECV system received from branches & dealers-Monitored new and early hours concerning failures or technical issues in the VECV & escalated to plants for countermeasure actions-Timely warranty settlement of dealers  Learned organization brand value products and services. Changed engine oils, brake pads, coolant, wiper fluids, steering oil, and brake fluids of TATA passenger cars efficiently. Used pneumatic tools, hand tools, jack, and stopper safely. Learned workshop standard work processes.

  • PDI Incharge/Service Coordinator

    Mar 2020 - Aug 2021

  • Workshop Incharge

    Jul 2019 - Mar 2020

  • Jr. Officer - Warranty

    Apr 2018 - Jul 2019

  • Service Engineer trainee

    Jan 2018 - Mar 2018
• 

  Rastriya Beema Sansthan

  Sept 2021 - Nov 2024

  Insurance Surveyor

  - Claims Assessment: Managed and assessed automotive insurance claims by conducting detailed investigations, reviewing accident reports, and inspecting vehicle damage to determine the extent of the loss.- Loss Evaluation: Estimated repair costs and vehicle depreciation, negotiating with repair shops and clients to ensure fair and accurate settlements.- Customer Service: Communicated directly with policyholders to explain the claims process, providing clear guidance and support throughout the claim lifecycle.- Fraud Detection: Identified potential fraudulent claims by evaluating inconsistencies in accident details and consulting Police forces to address suspicious cases.- Documentation & Reporting: Maintained meticulous claims records and assessments to ensure compliance with insurance policies and regulatory standards.- Collaboration: Coordinated with legal teams, repair shops, and insurance agents to ensure smooth claim processing and resolve disputes efficiently.- Regulatory Compliance: Stayed updated on automotive insurance laws and regulations to ensure local and national guidelines handled all claims.- Cost Reduction: Suggested and implemented alternative maintenance and repairing activities- Show less

• 

  Eicher Trucks and Buses, Nepal

  Jan 2022 - Apr 2022

  Workshop Incharge (Centralized workshop)

  Mother workshop,(Service) Jagati

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  CG | Motocorp

  Jun 2022 - Jun 2023

  Quality Control | Warranty and Product Complain Head |

  - Streamline and systematize the Warranty management system & control the warranty claims between OEM distributor and distributor-dealers. - Monitoring regular warranty claims of branches & dealers to the principal company- Analyze the claims raised and provide decision for warranty approvals- Consistently communicated and coordinated with OEM representatives, circulated circulars regarding updates on parts and software from OEM, and trained dealership service advisors accordingly.- Channel person for addressing dealers' and customers' issues in vehicle quality and technical troubleshooting by escalation meetings, onsite support and verification, and review/approval of root causes and countermeasures after confirming with OEM.- Backed up cross-functional problem-solving activities related to Pre-Delivery Inspection (PDI) failures, supplied service circulars to dealers, and trained technicians and engineers. Show less

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  Fanshawe College

  Sept 2023 - now

  Student