Felipe C.

Experience

• 

  Credit Bank of Peru

  Feb 2012 - Apr 2014

  Commercial Banking Representative

  ▪ Enhanced client financial transactions by identifying needs for customized banking and insurance services. Managed cash levels, adhered to policies, and achieved a 30% increase in cross-selling from 2012 to 2014.

• 

  GMD - Grana y Montero Group

  Aug 2015 - Sept 2016

  Quality Analyst

  ▪ Budget Management: Controlled monthly budgets, optimizing the purchasing processes, resulting in $10000 savings in a year.▪ Operational Improvement: improved financial efficiency by optimizing project costs and logistics expenses, resulting in a 15% in cost savings.

• 

  Norwegian Cruise Line Holdings Ltd.

  Sept 2017 - Oct 2018

  Business Representative

  ▪ Customer Service Enhancement: Elevated NPS guest satisfaction by a 30% by efficiently resolvingrequests and complaints.

• 

  Derco

  May 2019 - May 2023

  ▪ Optimized Import Processes: Directed initiatives resulting in a 10% reduction in import times, enhancing product delivery efficiency and customer satisfaction.▪ Strategic Changes Implementation: Identified and implemented strategic changes, reducing operating costs by 15% through resource optimization and expenditure minimization. ▪ Sales Process Optimization: Led digitization and automation projects in Salesforce and SAP, reducing sales cycle time by 30%.▪ KPI Management and Training: Effectively managed KPIs, reducing incident rates from 25% to 4% through continuous training and sales file reorganization▪ Digital Transformation: Increased sales reporting efficiency by 40% through automation in Alteryx and SQL-based data analysis creating interactive dashboards in Tableau.

  • Supply Chain Specialist

    Sept 2021 - May 2023

  • Commercial Administrator

    May 2019 - Aug 2021
• 

  Expert Diesel Parts

  Oct 2024 - now

  ECommerce & Data Systems Specialist

  - Analyzing sales and customer data- Optimizing backend databases- Collaborating with cross-functional teams