Norishaam Adam

Experience

• 

  Micron Technology

  Dec 1995 - Feb 2009

  Key Duties:-• Provide technical support for ~3000 Desktops running Windows OS.• Supervise a team of Field Service Technicians supporting local and Regional users.• Responsible for Windows Security Patches evaluation and implementation to local desktop environment.• Provide 1st and 2nd level technical support to admin and manufacturing users as well as users from the regional APAC sales offices that includes Taiwan, Japan and Korea.• Conduct trainings for new Field Service technicians. • Altiris Site Administrator• BMC CM Site AdministratorKey Accomplishments:-• Participated as a project team member to commission and deploy Altiris Patch management and Inventory suite to the enterprise. Performed as the local Site administrator to ensure deployment to the local site environment completed successfully.• Completed migration of the company’s Desktop Hardware and OS from Windows 3.11 environment to Windows NT Enterprise and subsequently to Windows XP Enterprise over my 12 years stint in the company. Participated actively as the lead in each migration to ensure completion according to schedule. • Worked on various applications roll outs to the general desktop environment including new updated OS images and applications like Symantec Antivirus, Safeboot, Windows Service Packs, ADDM etc. Show less Key Duties:-• Operate as 1st/2nd level support (Helpdesk Support) for any production issues and provided an escalation procedure for in-house application issues.• Provide Helpdesk support to regional sales offices in Taiwan, Japan and Korea as well.• Support IT Hardware support for IT equipment such as printers, PCs, scanners etc.• Manage Tape and disk backups for manufacturing sites running on IBM Mainframes.Key Accomplishments:-• Promoted to become the Team lead.• Provided trainings new technicians joining the team Show less

  • Field Services Engineer

    Jan 2003 - Feb 2009

  • Field Services Technician

    Dec 1995 - Jan 2003
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  Aptina Pte Ltd

  Nov 2009 - Aug 2014

  Senior Windows Systems Administrator

  Key Duties:-• Provide installation and maintenance of Servers, Desktop and Laptop for the Asia Pacific Region, mainly Singapore, China, Taiwan, Japan and Korea.• Create and managed Windows 7 images using SCCM 2007/2012 to align with company’s SOE goals.• Managed and create Active Directory accounts, Email Accounts, network shares, and printing services for the APAC Region.• Responsible for applying security updates and patches on servers, desktops, and laptops• Responsible for procuring and purchasing servers, desktops and laptops for offices in the Asia Pacific Region.• Utilized SharePoint ticketing system to handle user requests as well as assign and record all updates until the ticket is resolved and closed.• Setup, install and administer Aptina’s VMWare environment and virtualise key infrastructure servers.• Provide level 1 and 2 support for all end-users computing needs including Servers and backup systems.• Recommend, schedule and perform software and hardware improvements, upgrades and purchases of current infrastructure.• Participate as a team member of the Worldwide IT Infrastructure team to ensure IT systems availability Enterprise wide.Key Accomplishments:-• Successfully deployed the Active Directory Federation Services between Aptina Pte Ltd and LFoundry.• Successfully setup and configure a VM environment on a Flexpod hardware implementing ESXi operating systems. Experience detail VM setup from ground zero. Participated deployment activities as part of a team.• Successfully relocated Aptina Taiwan Office, Shanghai and Japan infrastructure over to Aptina office from its shared Micron facilities. • Successfully implemented SCCM 2012, SCOM 2012 and Exchange 2010 Show less

• 

  ON Semiconductor

  Aug 2014 - Jan 2017

  Systems Administrator

  Key Duties :-• Migrate Users, Groups and Computer accounts from Aptina AD Domain to ON AD Domain as part of the integration team tasks.• Virtualize and move key Infrastructure Servers in Aptina domain to ON Semiconductor domain.• Provide Level 1/2 Windows Systems Support to the Worldwide Support Team. On-Call rotation to ensure high availability of Windows Systems. • Performed daily system monitoring, verifying the integrity and availability of all hardware and server resources via SolarWinds monitoring tool.• Administer and manage the Active Directory Federation Services.• Accurately create/log call tickets using SysAid Ticketing Tool in order to properly track any ongoing issues or in case of escalating to the next tier.Key Accomplishments:- • Successful Migration of user accounts, computer accounts, email accounts as well desktops/ servers • Accounts in Asia Pacific Region, mainly India, Japan Taiwan, China and Singapore. Supported desktop and server migration in other region remotely.• Successfully setup and configure the Active Directory Federation Services for ON Semiconductor to LFoundry.• Successfully moved monitoring for Aptina Servers to Solarwinds. Show less

• 

  Flinders University

  Jan 2018 - Jun 2018

  IT Support Officer (Contract)

  Key Duties:-• Responding to service desk, telephone and email requests for assistance from clients and students• Investigate and resolve hardware and software incidents• Monitor and track progress of requests and liaising with clients where necessary.• Utilise the Service Desk Toolset to promptly and accurately log, update, escalate and close incidents and requests in accordance with University standards and guidelines.• Work closely with other IT teams to ensure positive outcomes of any support that are required for the effective operation of the teaching and learning of University staff.• Participate in the deployment of new technology, hardware and software as well as processes.• Participate in small projects such as image configuration and production, new hardware and software testing and implementation.• Provide AV support to various learning rooms and centres.• Ensure provision of timely and effective support to clients. Show less

• 

  University of South Australia

  Jun 2018 - Jun 2020

  Information Technologist

  Key Duties• Support and maintain staff and student designated information technologies, services or applications• Assisting with diagnosis and rectification of network and system related problems.• Actively support teaching technologies including, pools, the standard desktop environment, mobile computing and telephony devices and associated services including audio visual equipment.• Respond promptly and professionally to incident reports and resolve technical faults reported by staff and students as escalated by the IT Help Desk.• Participate in the support of other designated information technologies, services or applications that are consistent with the end user computing environment which are documented in the Performance Development and Management Plan.• Document designated technologies, services or applications.• Write clear concise answers to frequently asked questions on technical issues.• Contribute to the development of minimum standard specification for end user computing devices at the University through extensive collaboration IT peers. Show less

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  Primary Industries and Regions SA

  Jun 2020 - Aug 2022

  Desktop Support Officer
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  SA Police

  Aug 2022 - now

  Desktop Support Officer