BERNADETTE RUEDA

Experience

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  Solidbank Corporation

  Sept 1997 - Aug 2000

  New Accounts/Remittance Clerk

  • Responsible for the handling, processing, and servicing of clients’ banking requirements• Attends to clients’ inquiries and/or requirements• Assists the Branch Management in deposit account opening, Safety Deposit Box opening, and otherDeposit/remittance related transactions• Handles working supply of deposit-related bank accountable forms• Prepares basic documents/reports as required• Maintains up-to-date records/ticklers of accounts handled• Calculates and ensures that appropriate handling charges are reflected/collected• Complies with all Bank policies, rules and regulations Show less

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  Metropolitan Bank & Trust Company

  Sept 2000 - Feb 2008

  Customer service rep - teller/new accounts

  - Acts as a reliever to the Branch Operation Officer - Conducts in-branch cross-selling of all Bank and subsidiary products- Processes placements, Time Deposit, Trust, Treasury Products and other placements- Attends to customer queries, complaints and requests- Accepts cash/check deposits, withdrawals (Savings/ATM accounts), Foreign Currency bought/sold and encashment of checks- Processes outward telegraphic transfers and inward remittances- Performs balancing and batching of outward checks- Prepares Branch reports as assigned Show less

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  GULF EXCHANGE COMPANY(GULFEX)

  Mar 2008 - Aug 2014

  TELLER

  - To attend the counter operations like preparation of Telex Transfers, Instant Money Transfers (WESTERN UNION, Instant Cash, FireCash), - Handling large amount of cash- Attend queries and complaints of customers.

• 

  Al Ghurair Exchange LLP

  Oct 2014 - Jun 2021

  WPS EXECUTIVE- Verify and upload the desired Salary Information File provided by customers and branches- Responsible person for maintaining record of WPS Agreements and issued ATM cards- Assists all the queries regarding WPS- Directly reporting to Operations ManagerREMITTANCE PROCESSOR - PHILIPPINE CORRIDOR- Uploads and dispatch the transactions made by the branches; transmitting to the tie-up banks through email or uploading in their respective system- Checks the accuracy of the transactions processed by the tellers in the branches in compliance to AML policy and to the adherence with the signed drawing arrangements- Coordinate with Tellers, Branch In-Charge and with the representative of various tie-up banks Show less - Assist in overall operation of the branch offering valuable inputs to the Branch Manager- In the exigency of service, seats in cash and/or in the remittance transactions- Advises BM on the performance of the branch staff- Help BM in preparing shift schedules, weekly off and instrumental to the approval of the annual leave schedule done by the Management Office- Pacify and offer amicable solutions to the dissatisfied and challenging customers- Ensure maintenance and improvement of sales premises to provide facilities for customer satisfaction and improve corporate entity- Buying and selling of currencies; updating of rate board based on market rate Show less - Processes remittance transactions, money transfers, foreign exchange- Adherence to a complaint-free and fast, but error-free delivery of services;- Practices Know Your Customer (KYC) and Customer Due Diligence (CDD);- Adheres to the AML Policies, regulatory requirements and other policies of the Company and audit compliance of the Central Bank;- Cross-sells the products and services;- Maintaining sound relation relationship with the customers;- Filing of daily reports; handles working supply of stationeries needed in the branch Show less

  • HEAD OFFICE Operations Staff

    Mar 2017 - Jun 2021

  • Remittance Staff cum Shift In Charge

    Oct 2016 - Mar 2017

  • Remittance staff

    Oct 2014 - Sept 2016
• 

  Bank of Khartoum

  Aug 2021 - now

  Operations Assistant

  • Validates and review Onboarding Documents/KYC update received from Business Team• Maintains and preparing Business and regulatory reports• Customer Static Data Maintenance• Follow ups on Documentation discrepancies/expired documents and regularization• Call back verification on transactions received via fax or emails• Assist in other operations processing/projects or additional activities assigned by Head of Operations/Operations Manager• Payment processing thru Swift and FTS• Miscellaneous transactions posting• Act as a back up for Teller and Trade Finance Documentation• Complies with all Central Bank’s AML regulations Show less