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Hugo Rivera

Hugo Rivera

Customer Service Representative

Followers of Hugo Rivera765 followers
location of Hugo RiveraSan Jose, Costa Rica

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  • Timeline

  • About me

    Partner Support Engineer en Microsoft Cybersecurity AI fundamentals Python

  • Education

    • Instituto Aeronáutico Centroamericano (IACA)

      2015 - 2017
      Diplomado pilot privado y comercial (teoria)

    • Instituto Tecnologico de Costa Rica

      2004 - 2005
      Diploma English

      8 Levels of "English for Everyone" program

    • Colegio de Santa Ana

      2001 - 2005
      High School Diploma High School Bachillerato

    • Universidad Americana (CR)

      2012 - 2017
      Business Administration Business Administration and Management, General

      Not yet finished, expected to continue as soon as possible

  • Experience

    • BAC|Credomatic

      Feb 2007 - Mar 2008
      Customer Service Representative

      Providing customers the information about how to use the credit card, welcoming new customers to the company and cross selling company products

    • TecniControl R&S

      Jun 2008 - May 2010
      Production Supervisor

      Make sure customers were satisfied with services provided, handle contracts with big companies.

    • HP

      Aug 2010 - Mar 2011
      Customer Service Representative (CAPS Team)

      In charge of VIP accounts, getting issues to create case numbers so the Engineers will meet the customers

    • Amazon

      Aug 2011 - May 2017
      Customer Service Lead and Agent

    • Microsoft

      Jun 2017 - now

      • Partner Support Engineer

        Sept 2022 - now

      • Data Protection Support Engineer

        Jun 2017 - Sept 2022

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Hugo Rivera
      CSS IMPACT TEAM AWARD WINNER Microsoft CSS Organization Oct 2020 Recognized as I was part of a project for backlog attack.This was focused on keeping the customer experience at the center of everything we do and exemplifying our customer expected behaviors.