MOHINI CHAITANYA, CPP®

Experience

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  GVK Mumbai International Airport

  May 2010 - Apr 2012

  Assistant Manager- AIRSIDE OPERATIONS SERVICES

  Enabling optimal utilization of airport resources and other related operational requirements.• Initiated, regulated and monitored the documentation database of operational services.• Operational control and communications, issuance of Permissions to Carry Out Work (PERCOW) for activities to be carried out at the Airport in coordination with internal and external stakeholders. • Framed and implemented operational regulations based on identification of hazards and industry best practices.• Management and enforcement of Airside rules and regulations by ensuring compliance checks.• Inspection of facilities and identification of abnormalities, unsafe conditions and taking appropriate Corrective and Preventive Actions (CAPA).• Hazard Identification and Risk Assessment (HIRA) of airside activities and ensuring mitigation measures in accordance with Occupational Health & Safety Assessment Series (OHSAS 18001-2007).• Coordination of the Runway Friction Testing & Analysis process and facilitation of Notice to Airman (NOTAM) publication.• Developed documents for variety of internal and external operational communications.• Managed external contacts to ensure the best brand image of GVK Mumbai International Airport.• Preparation of communication materials for executives for conducting media interactions. Show less

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  GMR HYDERABAD INTERNATIONAL AIRPORT LTD

  Apr 2012 - Jan 2018

  Associate Manager

  Enabling operational excellence with optimum planning and communication.Preparing and reviewing Safety Case Assessment models for Introduction, Development and Change Management projects, in conformance with International Civil Aviation Organization (ICAO) and Directorate General of Civil Aviation (DGCA) standards. Identification of work related hazards and risk management and enabling internal and external communication. Development of International Civil Aviation Organization Training Packages (ICAO TP) and delivery of airport operations training. Stakeholder communication and Management to achieve the highest standards of operational excellence and enhance service deliverables. Preparation of ground incident investigation reports and follow-ups with the concerned regulatory authority (DGCA) and the GMR management. Conducting audits of operational areas and preparation of Action Taken Reports (ATR) in compliance with DGCA and ISO standards. Drafting and reviewing executive communications via various channels for operations. Writing and managing content for GMR Women’s welfare intranet presence. Partnering with HR on various verticals and communications that impact overall organizational employee engagement score. Planning and executing various corporate communication activities like planning, development and stakeholder relations management in collaboration with the communications team. Show less

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  IKEA

  Jan 2018 - Apr 2024

  Full accountability of delivering Sales, Profitability, Cost management at 1st IKEA India Market with Store, eCom business and IKEA food business.Leading Business, P&L, Risk, Compliance, Safety & Security, Circular hub, Facilities management and People ManagementNavigate the growth of IKEA retailing and steer the business towards sustained long-term and sustainable growth & profitabilityDriving the optimization Omni Channel operations driving all functions like ( Sales, logistics, Customer relations and food) to improve productivity and Efficiency Lead the Market Business Plan process together with the Market manager and management team and proactively working with local market data to understand people’s life at home and our customers experience in our different touch points to provide relevant insight.Lead and develop leaders and teams in the areas of responsibility of the function. Identify and develop talents and secure succession planning. Show less Protect business integrity by ensuring risk identification and implementing multiple level safety and security landscape. Protect facility assets, coworkers, process and customers by regularly refreshing and revising safe practices and monitor surveillance feeds.Institute Business continuity plan, Crisis management plan and Emergency response plan through stringent proactive planning and preparedness.Prepare a variety of different written Structure operating procedures, communications, reports, and documents to ensure smooth and safe retail operations. Create spreadsheets using Microsoft Excel and analysis for daily, weekly, and monthly reporting.Work with Contractors and Vendors for Third Party Services to bridge IKEA operational requirement. Monitor company inventory to ensure accurate stock levels for providing better and enhanced customer experience.Manage Regulatory and Statutory Compliance adherence through internal audits and reviews, including areas with potential health hazards and implement corrective measures.Liaise with Local police and IT councils for maintaining security methods/ techniques in line with global practicesOversee and deliver knowledge management avenues and platforms (trainings) for all coworkers and Service providers and promote overall safety. Periodical review of Security controls of the unit and deployment.Investigate policy non-compliance issues, allegations, misconduct, customer complaints etc. and implement remedial actions.Gather data related to all kind of incidents and implement an action plan to promote safe work a shopping environment. Show less

  • Business Navigation and Operations Manager

    Jul 2022 - Apr 2024

  • MANAGER- Business RISK MANAGEMENT AND COMPLIANCE

    Jul 2020 - Jun 2022

  • Risk and Compliance Manager

    Jan 2018 - Jun 2020
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  INGKA SERVICES LLP

  Mar 2024 - now

  Global Business Operations- Operational Risk Management Leader

  As GBO ORML, me and the team are responsible for integrating and applying risk and compliance frameworks into processes, not only do we do it right from the start, we also secure a more efficient and risk aware organization resulting in a better performance. We aim to empower people and businessto grasp the many opportunities and take responsible risks everyday while safeguarding and strengthening our people, customer relationships, our assets and the IKEA brand, by ensuring the following:• Operate and validate integrated global Risk & Compliance frameworks and adapt if needed due to local regulation and legislation.• Create and maintain the Global Risk Register in order to identify, assess and manage risks at Global level ensuring that the Risk Management process is followed. Document and report findings to Global Hub Management.• Develop and drive the annual compliance plan based on the Risk Register and global GBO & local priorities. Support compliance monitoring activities in line with global and local priorities and frames. • Secure, improve and monitor risk and compliance data quality to identify, act and follow up on insights to support informed decision making.• Build and support a cross-functional network of business stakeholders that have responsibility for compliance (related) activities in the hub • Be the link with the host country Safety & Security organization which provides services to the GBO Hub via SLA • Coordinate GBO Business continuity plan activities within the GBO Unit hub.• Implement GBO standardized and automated BR&C ways of working to create efficiency and alignment throughout the GBO.• Secure the right competence and knowledge by facilitating learning activities and competence networks.• Lead and inspire a risk and compliance performance mind-set, raise risk awareness and promote a risk culture and thereby supporting growth and maximization of business value. Show less