Ridho Primananda

Experience

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  PT. MNC Sky Vision

  Mar 2016 - Jun 2016

  Upselling

  - Call customers for selling product.- Handling all outbound call.- Increase sales conversion rates to offset company expenses.- Presenting brands, products or services to potential customers.

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  PT. Tiki Jalur Nugraha Ekakurir (JNE)

  Jul 2016 - Nov 2017

  Contact Center Agent

  - Answer the call from customers.- Provide the correct answer for each question about the problem raised by the buyer/customer regarding the company's product.- Listen well to every complaint submitted by consumers.- Providing the best solution for customers.- Serve buyers/consumers quickly and friendly.

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  Bukalapak

  Dec 2017 - Aug 2019

  - Prepare processes for analysis, collection, reporting, and detailed analysis of certain customer transactions that are identified as customer dissatisfaction through assessment surveys.- Make regular calls to customers to understand the reasons for dissatisfaction. - Communicate politely with seller through phone.- Reminder and follow up of seller database to input shipping receipt in transactions.- Help a seller's complaint or suggestion to be escalated by related team.

  • Net Promoter Score and Customer Satisfaction

    Mar 2018 - Aug 2019

  • Seller Reminder

    Dec 2017 - Feb 2018
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  BINUS University

  Oct 2019 - now

  Student Services Officer