Mike Marshall

Experience

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  United States Marine Corps

  Oct 1994 - Oct 2000

  Avionics Technician

  • Experienced in preventative and corrective electrical maintenance on all electrical systems on UH-1N and AH-1W helicopters. • Experience with FLIR and Star Sapphire night targeting systems. • Experienced in reading MIL/SPEC schematics for troubleshooting and wiring installation of new equipment additions and alterations. • Managed and supervised 55 Technicians in the Avionics Division.• Quality Assurance Inspector.

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  Continental Labratory Products

  Apr 2001 - May 2006

  Service Manager

  • Coordinated and performed service, repair, testing and calibration for customers’ molecular equipment globally.• Coordinated and scheduled manufacturing goals, inventory management, instrumentation testing and validation for research and development teams.• Provided service and application training for global distributors and provided continuous product support.• Production Supervisor and QA Manager for a new line of PCR thermal cycler. Participated on the development RMD team for this line. Show less

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  Inteligent Power Solutions

  Jan 2006 - Apr 2007

  Service Engineer

  • Coordinated and performed in-house and field service on uninterruptible power supplies.• Responsible for site survey power monitoring program, testing customer sites for power quality issues.• Responsible for refurbishing and testing UPS units for resale.• Performed onsite battery testing and reporting.

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  Roche Molecular Systems

  Apr 2007 - Aug 2018

  Senior Field Engineering Specialist

  • Provided routine service and technical support to customers on operational and maintenance aspects of system equipment including Next Generation Sequencers, Molecular/PCR, Chemistry, Immunology, Cell Flow Analysis, and Robotic Automation systems• Performed on-site service, repair and/or installation of company products - This includes any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking • Served as customer contact on routine technical and service related problems including wet laboratory procedures including DNA library preparation, chemistry precision, calibrations and QC • Served as a technical lead, helping engineers across the country with technical assistance• Scheduled and performed preventative maintenance per department policy • Diagnosed mechanical, hardware, software and system failure, using established procedures • Determined most cost effective repair/resolution to minimize customer downtime • Provided analysis, feedback and recommendations on product failure trends and service ability issues • Documented all activity in a manner compliant with company’s quality procedures • Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions • Responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products • Promoted effective, positive, and productive communication among team to ensure and maximize satisfaction of customer base • Managed customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality • Identified revenue generating and cost saving opportunities, and seek out opportunities to market service contracts to existing customers Show less

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  ELGA LabWater

  Nov 2018 - Jun 2020

  Senior Field Service Engineer / Promoted to Service Supervisor for the West Coast Aug 19

  • Senior Field Service/Sales Engineer providing direct on-site service, support and installation of Elga Lab Water systems in the Southern California and Arizona regions.• Sales support to help promote Elga equipment & services by performing customer demonstra-tions, trade shows, following up sales opportunities and any other related activity as required.• Responsible for quote generation and sales of service contracts, consumables and lead generation for new capital equipment sales for Southern California and Arizona customers.• Supervisory duties include all of the above and schedule and personnel management of the west coast region for the following states: CA,WA,OR,UT,CO,AZ,NV Show less

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  Singular Genomics

  Jun 2020 - Apr 2022

  Senior Field Service Engineer

  Hired as the first Field Service Engineer by Singular Genomics to work with R&D and Operations to establish the field service department for Singulars new next generation DNA sequencing system. Assisted R&D and Manufacturing to provide input on the overall design and serviceability of the system. Worked closely with Operations to provide input on operational processes for customer support and product launch including implementation of CRM software, creation of system service and operators manuals and training materials. Installation and deinstallation of Singular Genomics DNA sequencing instruments at client sites.Serviced, repaired and performed preventive maintenance on Singular Genomics instruments.Assessed maintenance needs and implement a plan of action for instrument service.Maintained accurate and up-to-date record log for services rendered.Maintained accurate service spares inventory.Created and maintained positive working relationships with customers.Worked closely with the Systems Integration and Engineering team to analyze and debug field hardware issues.Effectively communicate issues/problems and results that impact schedules, accuracy and reliability of data, and product quality. Show less

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  Element Biosciences

  Dec 2021 - now

  Senior Field Service Engineer II