Nounawon Houenaze

Experience

• 

  Mower County

  Oct 2021 - now

  Configured and maintained network devices such as routers, switches, and firewalls ensuring optimal performance and reliability.Implemented network enhancements and configurations that improved overall performance, resulting in faster and more reliable data transmission.Developed and deployed security protocols that safeguard sensitive data and maintain compliance with industrystandards.Resolved network-related issues promptly, achieving a significant reduction in network downtime.Worked with technical teams to develop and execute implementation plans for network upgrades, ensuring smooth transitions and minimal service disruption. Show less Provided technical support for network infrastructure, resolving issues promptly to maintain high system availability. Managed and troubleshot LAN/WAN issues, reducing network downtime by 40% through proactive monitoring and quick issue resolution. Provided technical support to 300+ key users by diagnosing and troubleshooting hardware and software issues. Resolve complex IT-related issues, offering tier 1, 2, and 3 support to maintain smooth IT operations. Worked with technical teams to develop and execute implementation plans for network upgrades, ensuring smooth transitions and minimal disruption to services. Created detailed documentation and reports on network performance, security incidents, and enhancement recommendations, facilitating informed decision-making by senior management. Show less

  • IT Specialist

    Mar 2023 - now

  • Junior IT Specialist

    Oct 2021 - Mar 2023