Richard Gonzalez

Experience

• 

  Palm Tran, Inc.

  Aug 2004 - Nov 2012

  Service Coordinator

  I proudly performed contract compliance work that kept the at risk population safe during their travels.

• 

  First Transit

  Nov 2012 - Oct 2013

  General Manager

  I safely transported over 12,000 people a day to their jobs and to their flights. I learned a lot from some amazing mentors, such as Herold Humphrey and Tim McCann.

• 

  Metro Mobility Management Group

  Oct 2013 - Nov 2014

  General Manager

  I was the project manger for my Metro's contract with Palm Beach County's transit agency. Everyday I strove to have my staff and I provide Transit Excellence to the residents of this county.

• 

  First Transit

  Nov 2014 - Oct 2018

  General Manager

  A project manager for a para-transit program that does up to 4000 trips a day. I found it exciting to be at the ground floor of this contract, from ordering a dumpster from the City of Boynton, to hiring over 120 employees, Special thanks to Herold Humphrey and William Skeen for their support.As this contract evolves from start up to on-going operations, I am concentrating on some key activities:1. Safety: If we cannot do it safely, we should not be doing it at all.2. Customer Service: Provide all the stake holders and interested parties with the service and feedback they desire.3. Protect the interests of the company: I believe most General Managers do not give this item the importance/attention it deserves. Show less

• 

  DART (Dallas Area Rapid Transit)

  Nov 2018 - May 2023

  Director of Quality Assurance, Mobility Management Services

  Very proud that my professional journey has lead me to this new role. I am ready for the challenge.

• 

  MARTA (Metropolitan Atlanta Rapid Transit Authority)

  Apr 2023 - Aug 2024

  Director of Mobility Services