Aaron Lisenbe

Experience

• 

  The St. Regis, Houston

  Apr 1998 - Oct 2004

  Front Office Manager
• 

  The Phoenician Resort

  Oct 2004 - Jun 2006

  Rooms Manager
• 

  Hotel ZaZa

  Aug 2006 - Dec 2009

  Launched a sales strategy to create the greatest room’s profit possible, leading to revenue growth in top line profits year over year. Redirected market segment alignments for maximum revenue capture. • Implemented and migrated central reservation system from Synxis to Pegasus, NetRez. • Increased Hotel Occupancy by 9% YOY despite a market decline of 6%.• Accomplished a 4% revenue growth YOY during a time when the market had a decline of 11%.• Created growth in revenue through increased hotel occupancy. Competitively adjusted room rate, through market segment alignment, increased e-commerce, website enhancements and call service sales training.• Implemented a centralized call center to handle all reservation calls for the company. Enhanced the customer experience and eliminated $90,000 in redundant payroll and operating costs. Show less

  • Director of Rooms Operations

    Sept 2009 - Dec 2009

  • Director of Revenue

    Sept 2008 - Sept 2009

  • HR/Training Manager

    Aug 2006 - Sept 2008
• 

  Magnolia Hotels

  Dec 2009 - Sept 2012

  Director of Operations, Houston Texas

  Managed all day-to-day operations of the hotel. Directed and supervised activities to insure budget and productivity goals were met in each area. Developed the sales revenue budget and operational departments’ expense budgets annually. Maintained a rolling 12-month forecast for all revenues and expenses. Worked closely with all management, to ensure that customer service levels were consistently maintained and followed. • Maintained hotel room profit margin of 81% to a budget of 79%.• Forecasted with budget accuracy within 2% of actualized revenues.• Directed positioning efforts for the sales team to maximize revenue in the hotel.• Achieved 7% year over year revenue growth gained by strategic price strategy by market segment.• Instituted a customer service-training program, which led to the hotel being recognized as an AAA 4-Diamond Property. • Managed the central reservation system, Synxis for the hotel. Show less

• 

  TravelClick

  Oct 2012 - Aug 2015

  Director of Support Enablement

  Leader in the customer care organization with responsibility over senior level support resources for the reservations platform.• Partner with technical resources to drive and prioritize resolution of high impacting and multiple occurrences of defects across reservation platforms.• Aligned support model during the in-sourcing of our front line support that allowed for 85% of customer care requests to be resolved by first point of contact, prior to in-sourcing only 50% were resolved through the first point of contact.• Developed a core team to support new key platform product.• Successfully managed the integration of support resources from an acquired company. Responsible for overall exaction and project management of this transition.• Participated in the development of operational tools to drive a 30% reduction in the time required for operation teams to complete manual tasks. Show less

• 

  Amadeus

  Aug 2015 - now

  Program leader of product development managing multiple product teams to deliver industry leading applications. Role has been progressively expanded to manage program deliverables across multiple teams. Lead product development and requirements to deliver customer solutions delivering over $5 million in annual revenue from new contracts. Responsible for the delivery of a product program that includes five product lines and development teams. Through customer engagement and validation, insured all development meets a key metrics to drive new sales. Closely work with technology partners, ensuring clear requirements and business needs are understood to deliver projects that meet customer needs and on time. Improved the year over year retention rates of the product from 74% to 89%. Partnered with sales and account management organization to meet annual budget objectives. Show less

  • Vice President of Product Management

    Jun 2023 - now

  • Director of Product

    Aug 2015 - Jul 2023