Dane Engelbrecht

Experience

• 

  TFG (The Foschini Group)

  Sept 2007 - Sept 2015

  Team Leader
• 

  TFG

  Jul 2012 - Sept 2015

  Team leader

  Tasks• Managing a team of 14-20 staff• Troubleshooting workstations• Completing and rectifying staff’s Time and Attendance• Second in charge (Teri Hawyn)• Participate as part of a team.• Client focused• Start up meetings • Coaching and feed back• Doing investigations on agents to ensure compliance• Doing quality assessments ( listening and pulling calls)• CBR training completed, assist with recruitment• IR1 and IR2 completed (industrial relations)• Beyond basic excel completed. Show less

• 

  Capfin

  Oct 2015 - Aug 2021

  1. Supervise the management of the systems, tools and resources responsible for performing the Quality Assurance function2. Ensure effective QA and Ops Coach systems and processes are implemented through active participation in the identification of enhancements required, prioritisation of QA IT and BI Requirements, BRS inputs, UAT, scoping, testing and UAT process Show less

  • QA Team Lead

    Mar 2017 - Aug 2021

  • team leader

    Oct 2015 - Aug 2021
• 

  TFG (The Foschini Group)

  Aug 2021 - now

  HR Front Line Team Lead