
Paula Silva Lopes
Secretária do Director de Marketing

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About me
General Manager
Education

Curso Técnico Superior de Segurança e Higiene no Trabalho Nível IV- IEFP
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Mall Consultants and Retail Talent Forum
2017 - 2017Executive Education Programme Leadership in Mall ManagementActivities and Societies: Shopping Mall Economics; Sustainability Strategies; Retail Property Technologies; Financial Investments Analysis; Mall Management Essentials; Retailer Sales Growth Strategies; Property Management Practices; Marketing and Commercialization; Leasing and Tenant Mix Modeling; Public Safety and Risk Management; Fit-out Management; Mall launch Strategy etc ... Program which focuses on leadership training in the Shopping Mall IndustryAn intensive 3 Days certified course in Mall Development and Mall ManagementExtensively researched course material and case studiesKnowledge and learning from international best practiceshttps://www.mallconsultants.uk

Academia Militar Lisboa
2009 - 2009Leadership Organizational LeadershipActivities and Societies: Organizational behavior and leadership; leadership challenges; paradigms, principles and styles of leadership; ethics in organizations; decision-making processes; organizational stress; conflict management; motivation; leadership and emotional intelligence; case studies. Situation tests - Adaptation to the environment. Simple topographic orientation tests, one of which is at night. Physical training / sports sessions - obstacle overcoming techniques. Leadership test on the field - Queen test. From 27th to 31 st July 2009 (57 hours)Academia Militar with partnership Associação Nacional de Jovens Empresários (ANJE)

CECOA - Centro de Formação Profissional para o Comércio e Afins
2008 - 2008Condominium ManagementFrom 14 th April to 6 th June 2008 (131 hours)http://www.cecoa.ptCompetences Acquired:Level of management and administration of condominiums● Horizontal property and condominium;● Condominium and relationships with third parties;● Rights and duties / noise;● Economic and financial management of the condominium;● Building safety and health;● Insurance and building guarantee of the condominium;● Conflicts Resolution;● Management of common… Show more From 14 th April to 6 th June 2008 (131 hours)http://www.cecoa.ptCompetences Acquired:Level of management and administration of condominiums● Horizontal property and condominium;● Condominium and relationships with third parties;● Rights and duties / noise;● Economic and financial management of the condominium;● Building safety and health;● Insurance and building guarantee of the condominium;● Conflicts Resolution;● Management of common parts (special cases);● Preparation of documents / regulations;● Cases - Practical Show less

Liberty Seguros
2008 - 2008Curso de Agente de Seguros, Corretor de Seguros ou Mediador de Resseguros Ramo Vida e Não Vida Liber
INEDEM – Instituto de Estudos para o Desenvolvimento Empresarial, Lda. Câmara de Comércio Luso-Br
2006 - 2006Full Management Client ServicesWorkshop - From 28 th to 29 th November 2006 (14 hours) http://www.inedem.comCompetences targeted:Improve knowledge and skills● Quality of communication and interpersonal competences in relation to the client;● Development of in-person and telephone attendance skills;● Effective management of complaint situations

ISLA – Instituto Superior de Línguas e Administração de Lisboa, em parceria com os Hotéis Sheraton d
2004 - 2005Post-Graduation in Hospitality Management Hospitality ManagementActivities and Societies: Post-Graduation in Hospitality Management Strategic Management and Financial to Hospitality Industry; HR to Hospitality Companies; IT to Hospitality Management; Food & Beverage Management; Commercial, Marketing and Events Management; Change and Innovation Organisational; Rooms Management; Project. https://.educaedu.com.pt

ISLA – Instituto Superior de Línguas e Administração
1992 - 1997High School BA (Hons) Business StudiesCompany Economics; General Accounting; Mathematics for Management; Law; Company Sociology; Analytical Accounting; Political Economy; Statistics; Company Organisation; Banking Operations; Financial Calculus; Financial and Budget Management; Marketing; Commercial Management; Personnel Management; IT- Management Models; Quantitative Methods for Management; Tax Law; Production Management; Investment Project Analysis; Auditing and Inspecting Accounts; Integrated Management - Case Studies; Management… Show more Company Economics; General Accounting; Mathematics for Management; Law; Company Sociology; Analytical Accounting; Political Economy; Statistics; Company Organisation; Banking Operations; Financial Calculus; Financial and Budget Management; Marketing; Commercial Management; Personnel Management; IT- Management Models; Quantitative Methods for Management; Tax Law; Production Management; Investment Project Analysis; Auditing and Inspecting Accounts; Integrated Management - Case Studies; Management Planning and Control; Management Policies; IT for Management; International Marketing; International Economic Relations; Comparative Financial Analysis; IT Projects – Practical Cases; Integrating Knowledge.BA European Business, year 4 - European Union Studies; International Marketing; BA Accounting and Finance, year 2 - Financial Reporting; Financial Management; BA Business Studies, year 1 - International Business Environment Show less

University of Leicester School of Business
1998 - 1999Master’s Degree International Business AnalysisActivities and Societies: International Business Ethics; International Economics; International Industrial Analysis; International Business Strategy; Global Political; Economy; Multinational Enterprises; Small and Medium Enterprises in International Business; Research and Methodology. Dissertation Full time. http://le.ac.uk/
Experience

Petrotec Group
Jan 2000 - Jan 2001Secretária do Director de Marketing
Cooperativa Habitação Económica T3, CRL
Jan 2001 - Jan 2003Management TechnicianOrganized, coordinated and made studies and maps to the accounts and financial area. Controlled operational costs, created and organized diverse technical documents. Attended the administration management and the social area.

Liga portuguesa contra cancro
Jan 2003 - Jan 2004Administrative Services ManagerCoordinated secretary services; buildings’ soft services – safety, hygiene, and prevention; supplies, sales, members; activities programs and transports. Made maps to management with proposals and activities to their control and dynamization. Management and motivation of personnel. Costs and expenditures’ control with materials purchases. Provided repairs in work materials and equipment. Continuous proposals to renew works’ processes. Analysed necessary arrangements, formation with responsible for all activities and organised meetings and congresses. Show less

Dolce Hotéis & Resorts
Jan 2005 - Jan 2007Condominium AdministratorCampoReal Golf Resort & SPACondominium constitution; planed and implementation security, water, gas, electricity, rubbish collection and telecommunications services; Make annual and semester budget; maintain relations with financial department; administrate condominium with proper organisational methods; responsibility to maintain the standards of work execution; direct liaison with customers helping to solve their queries. Make and implement management to owners; safe-conduct and maintain the good-name of CampoReal; make and control studies, regulations, rules, maps, projects and reports with proper technical conditions; created and organised various technical documents; sending the necessary information to the board directs group; analysed and synthesized problems and diary situations; respected the rules with prevention, hygiene and safety. Show less

Beststatus,Lda
Jan 2007 - Jan 2009Condominium Director - Villa Restelo CondominiumElaborated the annual budget regarding the condominium management, daily and annual maps of expenses and receipts. Inspection and survey of the buildings and elaborating its reports; Verification of equipment in common areas, wrote reports and contacted technical staff and suppliers; In charge of buildings’ soft services and planning its maintenance, being involved in setting and controlling servicing budgets as well as assisting in the calculation of service charges; Planning, management, coordination and financial control of projects and including the appointment and management of new water treatment and energy management contractors; Coordination office services and procedures as the supervision, maintenance, and control of the flow of work and programs, personnel, records, clients, etc. Show less

Beststatus, L.da
Jan 2010 - May 2011Property ManagerGeneral services in properties, condominiums and other infrastructures - planning and managing. Encouraged the continuous improvement of process and buildings optimization with creative and service driven solutions; costs control, elaborating budgets, projects attendance and management of contracts with suppliers. Forming a strong working relationship based on true partnerships.

Escendo Ventures, S.A.
Jul 2011 - Jan 2012Marketing and Sales ManagerWorking in different projects, preparing financial and marketing reports on real estate, prepared annual marketing plan, presented new ideas, collaborated with other departments to improve the company’s projects in development, created a network of contacts for new business prospects and clients, responsible for achieving a high level of customer satisfaction, made contracts and closed sales, delivered apartments.

Onzo Yamy – Comércio e Prestação de Serviços, Lda
Jul 2012 - May 2013Executive DirectorCoordinated organizational management activities, programs and projects development, provided technical, commercial, administrative and financial support.Followed the real estate market evolution, analyzed the factors that could lead to financial changes, in addition to analyzing investment opportunities in properties.

Ancomex - Comércio e Industria Lda
Jun 2013 - Jun 2016Assistant DirectorCredit accounts controlled ; Analyzed of contracts of various suppliers and customers’ ; Collaborated with the commercial and financial department and with the various warehouses.

Rock Investments, Lda
Jul 2016 - Feb 2020Administrative DirectorManagement and support to customers and suppliers from different sectors to face new challenges and add value to their business.Conducting negotiations with stakeholders, highlighting the relationship and negotiation with strategic suppliers, such as banks, insurance and logistics companies.Manage, analyse and monitor operating costs, the variation between actual and estimated, suggest adjustments and corrections, aligning with the budget, in addition to analysing whether performance goals have been achieved.Analysis of new opportunities and continuous improvements of administrative processes. Show less

Independent
Mar 2020 - nowIndependent ProfessionalBuilding strong relationships with customers, suppliers and business partners with the aim of creating a positive impact on organizations by creating profits, added value, and controlling costs through creative ways.Development of investment projects aimed at rural tourism enterprises and agricultural holdings, seen in a dynamic way, improving and adapting with the objective of always aiming at their sustainability.Organization of the best solutions for maritime transport of goods in order to allow a more efficient supply chain.Inventory management, contracts, cost control, and analysis of new business opportunities. Show less
Licenses & Certifications

Gestão de empresas Cooperativas
CASES - Cooperativa António Sérgio para a Economia SocialSept 2001- View certificate

Google Project Management Certificate
CourseraNov 2023 
Flight Hot-Air Balloon
Ciel d'AfriqueOct 2019
Introdução ao Microsoft CRM - Sales & Services
Bright PartnersSept 2006
Modo de produção biológico
AGROBIO - Associação Portuguesa de Agricultura BiológicaJan 2025
Gestão de Condomínios
CECOA - Centro de Formação Profissional para o Comércio e AfinsJun 2007
Test of English as a Foreign Language
St Andrews CollegeAug 1996
Jump Skydiving
SKYDIVE ALGARVEOct 2017
Gestão documental em Sharepoint
Bright PartnersMay 2006
Languages
- inInglês
- frFrancês
- poPortuguês
- esEspanhol
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