Joshua Blessing

Experience

• 

  Interline Brands

  Jan 2006 - Jan 2016

  • Supported the IT Manager and IT Supervisor • Assisted the VP of HR and her team on HR implementations and other various requests• Proficient in RS6000• Coached and assisted in development of new Support Center team members• Traveled to other company locations for repairs and implementations of systems• Provided on call support for overnight and weekends• Aided with acquisitions of new companies• Diagnosed and resolved hardware and configuration issues for company • Investigated, diagnosed and escalated situations requiring urgent attention• Documented issue status, report status and communicate outages to client community• Accountable for user level support of hardware, software, cellular and peripherals• Addressed hardware and software issues that arise from the user community Show less

  • IT Support Center Analyst

    Jan 2008 - Jan 2016

  • IT Support Center Weekend Analyst

    Jan 2006 - Jan 2008
• 

  The Home Depot

  Jan 2016 - now

  • Manages Active Directory, MS Exchange 2010, 2016 (Recipient Administrator), Citrix Desktop Director, VMware, Cloud based systems, SailPoint, RSA, and all of THDPro’s ERP systems• Acts as a Subject Matter Expert (SME) on our Service Now ticketing system• Coach and assist in development of new level 1 team members• Responsible for managing THDPro’s RSA token process • Assists in multiple ERP migration projects• Aids with acquisitions of new companies• Investigate, diagnose and escalate situations requiring urgent attention• Responsible for on-boarding and off-boarding associates in various systems• Accountable for associate level 2 support of hardware, software, cellular and peripherals• Address hardware and software issues that arise from the user community• Document issue status, report status and communicate outages to client community Show less • Helped manage all of The Home Depot’s government accounts for the U.S• Supported The Home Depot’s National Pro Managers as well as the field sales team• Responsible for new account setups and online ordering logins• Interacted with and assisted all members of the National Pro team and sales force when additional company resources were needed during pre-sales and sales cycle • Assisted the sales force and customers with State and Local government contract details and pricing questions• Answered questions concerning product mix and contract product offerings• Carried out tasks such as data input, processing information, completing paperwork and filing documents Show less

  • Senior System Specialist

    Jul 2020 - now

  • IT Product Support Specialist

    Jan 2018 - now

  • Strategic Account Specialist

    Jan 2016 - Dec 2017