Jitendar Singh

Experience

• 

  TomTom

  Dec 2013 - Aug 2021

  Sr Technical Support Professional

  • Troubleshooting issues related to Portable Navigation Devices, Fitness Products, Smartphone Navigations App, Built-in Navigation devices.• Ensuring correct and quick resolution for the customer.

• 

  Veradigm®

  Aug 2021 - now

  Technical Support Consultant

  Well Verse with US Healthcare Processes and concepts such as HIPAA, ICD10, Meaningful Use. Working on Request, Incident, Change and Task through ServiceNow tool and closing calls within the defined SLA.Provide Software, Hardware and Networking Support for all Windows OS {Windows 10\2012R2 and 2016 Servers} and to some extent on I-pads and I-phones.• Installation, Maintenance of Network Printers, Scanners {Standalone & Network Scanners}, Modems, Faxing solutions, Wireless Networking, Networking in Domain environment.• Setting up of domains and joining PCs to domain.• Setting up AD and managing users in AD.• Managing and troubleshooting Cloud platforms.• Hands on knowledge and experience in working on Healthcare software’s like electronic health record (EHR), Practice Management.• Managing users and permission on Azure WVD.• Installation, Configuration and management of Allscripts healthcare applications such as EHR and PM on OP FAT and Thin.• Installation and troubleshooting on Fax over IP solutions like GFI Faxmaker, Faxmaker Online and Concord.• Good knowledge on Software’s like Remote scan, Phreesia, Topaz, Midmark\Brentwood, Welch Allyn, Dragon Medical One. Show less