Stefan Dumitru

Experience

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  Duma Consulting SRL

  Oct 2004 - Oct 2008

  Economist

  - Network and database maintenance; installing software and hardware- Operating documents- Interface with the bank, financial administration and labor chamber- English interpreter

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  UPC Romania

  Oct 2008 - Feb 2019

  - Managing a medium level database analysts and specialists to develop and improve the data analysis systems;- Managing the predictive modelling processes and developing strategies that integrates the predictive modelling into operational processes;- Continuously monitoring the models and strategies performance;- Performing various tasks of data mining and analysis to identify potential business opportunities;- Collaborating with internal and external business partners in the areas of customer experience and analysis, product development, marketing strategy, IT and models development;- Developing marketing & database strategies: - Develop proactive solutions to address marketing objectives; - Working with the retention manager and product managers to support projects and initiatives in a timely manner; - Participate in internal and external strategy meetings; - Develops strategies and data concepts. Show less - Creating periodic reports on the reasons for termination, traffic and other trends in the levels of the company's customers- Data processing and analyzing the existing customer databases- Elaborating the prediction regarding the grounds for termination, traffic, paying bills and other trends identified in the company's customers, taking into account the evolution of the market- Identifying and defining market segments, offers, products and consistency of data about customers- Developing reporting and measurement systems needed to understand the overall behavior of the system in terms of customer retention in key segments- Creating and developing the systems of qualitative and quantitative research with other teams in the marketing department, providing feedback and input regarding the existing questionnaires and evaluation criteria- Constantly finding solutions to improve the Hyperion and PASW Modelere reports- Completing the designated tasks on time Show less - Creating financial and operational analyses according to company’s daily, weekly or monthly objectives - Daily and weekly supervising and analyzing the results for the collection agencies on the current collection actions- Developing reports in Hyperion- Constantly finding solutions to improve the Hyperion reports- Completing the designated tasks on time- Daily support for the collection agencies- Follow-up on the designated activities, with the department manager- Efficiently communicating with the other departments and external clients, in order to achieve department’s objectives- Finding and developing solutions/instruments to improve department’s activity (improving efficiency and quality)- Continuously using the gathered knowledge in order to find the best solutions for the client- Processing the customers’ complaints in a polite and professional manner, in order to solve all the cases that belong to collection area- Communicating and cooperating with other departments to solve the customers’ complaints and requests that cannot be solved on the Collection department- Supervising the interactions with the collection agencies to satisfy their requests- Suggesting solutions to improve the Collection Process according to the company’s needs and objectives Show less

  • Country BI Senior Manager

    Mar 2017 - Feb 2019

  • Data Mining Manager

    May 2016 - Mar 2017

  • Data Mining Coordinator

    Oct 2012 - May 2016

  • Senior Data Mining Specialist

    Oct 2011 - Oct 2012

  • Data Mining Specialist

    Dec 2010 - Oct 2011

  • Collection Analyst

    Oct 2008 - Dec 2010
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  Focus Sat Romania

  Feb 2019 - now

  Senior Manager Customer Lifecycle Value DTH