Lucy Bailey (Golding)

Experience

• 

  Tesco

  Sept 2007 - Aug 2009

  Graduate Manager

  Successfully completed the Graduate Management Programme and certified as a Tesco Manager, this included responsibility for shift and duty management for a Tesco Extra store. The Programme included placements in different roles in multiple stores alongside head office projects on Tesco Mobile and sales driving. Key achievement:Prepared the Non-food department of one of the placement stores for relaunch following conversion of the store from Superstore to Extra format; this included managing 50 team members and managers across 4 sections and leading the improvement of customer measures to achieve an excellent rating from the Format Director. Show less

• 

  Royal Mail

  Sept 2009 - Jul 2012

  Accountable for the integration and control of projects in the plan to deliver the London Mail Centre Infrastructure and Rationalisation Programme. This Programme affected 100 sites, impacted 6,000 jobs and generated a business saving of £200M. Key Achievement:Delivered a product based project implementation approach with stakeholders to refocus deployment at one of the major Programme sites where local and wider Programme delivery was at risk. Engaged key stakeholders and rebaselined the project plan to ensure on time product delivery; and as a result delivered the successful migration of mail to the site, and kept the wider programme interdependencies on track. Show less Accountable for managing operational teams in 2 areas within Royal Mail, including a team in a delivery operations unit, and a shift team utilising new automated machinery at a large Mail Centre.Key achievement:Initiated the use of continuous improvement activity which improved the sorting effectiveness on the new machinery by 7% across all shifts. Subsequently seconded to the project delivery team for the wider roll out of the new machinery; writing vertical start up programmes for the local teams, sharing best practice and delivering training. Show less

  • London Mail Centre Programme Processing and Re- Provisions Manager

    Jul 2011 - Jul 2012

  • Region Programme Analyst

    Jun 2010 - Jun 2011

  • Operations Manager

    Sept 2009 - May 2010
• 

  Post Office

  Aug 2012 - Feb 2015

  Accountable for managing service and contractual issues through building an effective relationship with the biggest client, Royal Mail Group. Responsible for the ownership of a portfolio of projects; proactively engaging the client, influencing high profile projects, managing team involvement, driving activity across internal departments, managing escalations and interdependencies. Key Achievement:Delivered a challenging major revenue assessment project by negotiating with the client to agree strategic and operational improvements. The changes allowed the client to give concurrence to the project, which importantly limited risk to a key client relationship whilst leveraging the optimal outcome for Post Office. Volunteered for redundancy during a management restructuring Programme; left the Post Office at the end of February 2015 and enjoyed 7 months travelling around Africa, Asia and South America before starting a new role with Amazon UK. Show less Accountable for the design, development and control of the end to end implementation process to deliver the nationwide Network Transformation Programme; the biggest programme of its kind in UK retail history transforming 50 branches per week.Key Achievement:Managed a process improvement project to reduce the critical path to transformation for branches, meet challenging Government targets and improve the experience for Agents. The resulting reduction to the project pipeline was between 3 and 14 weeks for each branch which saved £2M, improved Agent feedback and contributed significantly to the successful fulfillment of the 2013-14 Programme target. Show less

  • Client Relationship Senior Manager

    May 2014 - Feb 2015

  • Network Transformation Programme Implementation Planning Manager

    Aug 2012 - Apr 2014
• 

  Amazon

  Nov 2015 - now

  Accountable for the deployment of a major Programs for Amazon Logistics, developing customized operations for launch and wider rollout. Responsible for performance analysis, escalations, and proactively engaging a range of stakeholders to support the achievement of the local and strategic goals.

  • Senior Manager, WW Execution, Tech SME

    Feb 2023 - now

  • Senior Product Manager

    Sept 2021 - Feb 2023

  • Senior Program Manager

    Dec 2019 - Sept 2021

  • Program Manager

    Nov 2015 - Dec 2019