Kevin Thomas

Experience

• 

  Amazon

  May 2015 - Jun 2015

  Intern

  • Inducted on a new program called IHS Program for smooth and timely delivery of products to customers.• Onboarded 7 channel partners to as part of IHS program• Interacted with Channel Partners and customers to understand gap in last miledelivery of products and developed fastand cost cutting delivery methods

• 

  Raj Global Logistics

  Jun 2016 - Nov 2016

  Management Trainee

  • Orchestrated seamless and secure transportation of goods, streamlining logistics processes.• Identified and coordinated arrangement of best means of transport, based on type of goods and customer's delivery requirement.

• 

  Accenture

  Nov 2016 - May 2017

  Transaction Procurement Associate

  • Reduced order generation time to order completion time by 50%.• Negotiated with vendors and prepared approval note for finalized vendors and created purchase orders in SAP.• Forecasted and procured critical items through analysis to avoid delay in production.

• 

  Kuehne+Nagel

  May 2019 - Nov 2019

  Airfrieght Export Trainee

  • Ensured highest level of customer satisfaction by working towards creating a better client experience for Global accounts like Apple, Caterpillar, Mitsubishi and Daimler.• Collaborated with Sales, Customs and National/International Service providers to craft customer success experience.• Accelerated operational efficiency by reducing end-to-end process time from 1 day to 12 hours.• Collaborated cross-functionally to establish effective communication protocols and mobilized processes, resulting in decrease in response times and improvement in internal team collaboration. Show less

• 

  Roots

  Mar 2020 - Feb 2022

  Supply Chain Planner (Co-Founder)

  • Led the transition to a JIT inventory system, resulting in reduction in out-of-stock situations, a decrease in storage costs, and an improvement in order fulfillment time.• Redesigned product delivery process, implementing optimized logistics system resulting in a 75% reduction in delivery time, from an average of 12 hours to just 3 hours.• Transformed overall supply chain operations, ensuring timely delivery and distribution of products to diverse clientele across general stores, supermarkets, and F&B outlets, resulting in 20% increase in customer satisfaction and 15% boost in sales revenue.• Managed a team of 6 members, led material management handling, planning and procurement. Show less

• 

  Scrut Automation

  Feb 2022 - Apr 2024

  • Collaborated with revenue leadership to develop and implement streamlined processes, systems, and metrics to optimize end-to-end customer acquisition and success; increased customer retention rate by 20% and reduced acquisition costs by 15%.• Developed a comprehensive end-to-end process flow, incorporating best practices and customer feedback; optimized project timelines, leading to a 20% increase in on-time project completions and a 15% reduction in rework.• Integrated CRM (HubSpot) with Mixpanel, Vitally, Elevate, and Zoho, streamlining data flow and establishing data-driven processes to generate real-time, complete, and accurate insights; decreased customer churn by 15% and increased upsell revenue by 20%.• Implemented robust dashboards to track and analyze key metrics such as Project Pipeline, Average Project Completion Time, Upsell Rate, and Churn rate, empowering the Customer Success team to make data-driven decisions; achieved a 35% increase in upsell revenue and a 20% decrease in churn rate.• Led the implementation of marketing operations in the CRM and rolled out a robust lead management process across 6 key sales channels.• Ideated and developed end-to-end analytical initiatives, delivering actionable insights to accelerate lead conversion, closed deals analysis (won/loss), upsell opportunities; leading to a 15% increase in conversion rates and identified $500k+ in upsell potential. Show less • Orchestrated end-to-end billing operations, managing 200+ invoices, and collected $1M in revenue.• Improved average invoice ageing from 39 days to 10 days.• Employed data visualization techniques to create sales performance dashboards, empowering BDR and AE teams to monitor progress against targets.• Spearheaded the implementation of a comprehensive CRM system (HubSpot) that served as the foundation for data-driven decision making, leading to a 50% increase in pipeline visibility and 15% growth in sales revenue.• Created 10+ reports under Sales and Marketing Dashboards (SQL Conversion, ARR MTD, ACV MTD, Leads by source, Closed Won v/s Closed Lost).• Designed and Mobilized a Sales Enablement Dashboard to streamline onboarding and training for new sales team members, resulting in a 30% reduction in ramp-up time.• Led cross-functional team in the successful implementation of new digital tools, resulting in a 30% increase in team productivity and a 25% reduction in manual data entry errors. Show less

  • Business Operations Manager

    Nov 2022 - Apr 2024

  • RevOps Analyst

    Feb 2022 - Nov 2022
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  Roambee

  Oct 2023 - now

  Sales Operations Manager