Kalpana Sharma

Experience

• 

  Tata Consultancy Services

  Jan 2017 - Jul 2018

  • Pick up the inbound calls and communicate with the customers. • Problem solving calls. • Give them best answers regarding the TATA DISH NETWORK.

  • Team Lead

    Jan 2018 - Jul 2018

  • Senior Customer Service Representative

    Jul 2017 - Jan 2018

  • Customer Service Representative

    Jan 2017 - Jul 2017
• 

  WWICS

  Jul 2018 - Jun 2019

  Junior Human Resources Consultant
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  E-Solutions

  Jul 2019 - Jun 2022

  Recruitment Manager

  • Involved in global HR initiatives and develop rollout and implementation plans for the international site.• Work closely with the business and get to know the specifics of different teams and roles of the company.• Drive the day-to-day recruitment process ensuring we find the right talent to fill our open positions.• Build collaborative relationships with hiring managers to ensure we have the right talent in-house at the right time.• Participate in developing creative sourcing strategies for our unique and most critical roles• Participate and oversee our internal HR initiatives related to the effectiveness of recruitment processes, candidate experience, employer branding, etc.• Responsible for compliance in US from an employment perspective, keeping watch over the required items as we continue to grow and scale.• Recruit the right candidate for the clients which are settled in USA. • Recruitment with the help of different job portals like: - Monster, Carrier Builder, indeed, LinkedIn. • Communicate with the US candidates and schedule the interviews. Show less

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  PE

  Jul 2022 - now

  Business Development Manager

  Roles as a Business Development:• Driving our lead generation campaigns• Generating new leads to increase brand awareness • Creating fresh lead generation tactics according to customers’ needs• Following up on leads and conducting research to identify potential customers.• Managing our leads to ensure consistent site traffic growth.• Maintaining our lead databases and tracking lead sources• Submitting marketing and sales pipeline reports• Setting goals and developing plans for business and revenue growth• Researching, planning, and implementing new target market initiatives• Researching prospective accounts in target markets• Pursuing leads and moving them through the sales cycle• Developing quotes and proposals for prospective clients• Setting goals for the business development team and developing strategies to meet those goals• Training business development staff• Attending conferences and industry events Show less