Emily Jane Ortiz

Experience

• 

  Megaworld Corporation

  Aug 2013 - Jan 2014

  Customer Relations Specialist

  o Assist and orient clients during their unit turnover.o Coordinate with different departments concern to solve client's complaints. o Consistently monitor and communicate with clients in a positive attitude until request is resolved.

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  BPI FAMILY SAVINGS BANK, INC.

  Aug 2014 - Mar 2017

  Marketing Assistant

  Marketing Assistant- Assist the Account/ Marketing officers in processing and implementing various products under Business Loans- Prepares marketing proposals that outlines the objectives, strategies, plans, and guidelines of a marketing and sales promo/initiatives- Coordinates and liaises with the various units of the unibank to ensure proper alignment and smooth implementation of marketing programs.- Assists the clients to resolve their queries - via email, call or personal. - Monitors the assigned portfolio making sure that accounts are all in current status.Heroes Awardee 2014 Show less

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  Cebu Pacific Air

  Apr 2017 - May 2023

  o Manage diverse group of General Sales Agents (GSA)/ Cargo Sales Agents (CSA) that represents the airline overseas to increase company’s revenue, market share and meet annual targeto Conduct semi-annual performance review to identify support needed and present company’s product update to enhance sales opportunities o Negotiate rates that are within the parameters to generate revenue and remain competitive in the market o Analyze market trend using reliable data to recommend appropriate strategies to obtain sales leads tailor-made for every stations o Continuously look for opportunities to grow the business, expand network and stimulate marketo Coordinate with different units in the organization to solve concern and to maintain quality service Show less o Conduct semi-annual meetings to assess the performance of the Agents, identify support needed from the head office, and discuss sales strategies to meet their annual target.o Present company’s product update to the clients – both multinational and local companies to continuously look for sales opportunities to expand the network, increase company’s revenue, and market share. o Negotiate pricing that are within the parameters to generate revenue and remain competitive in the market. Yield increased by almost 150% vs 2017.o Analyze market trend and data from reliable sources to recommend appropriate strategies to obtain sales leads tailor-made for every stations o Coordinate with the stakeholders to solve concerns and to maintain quality service o OIC Manager for Customer Service and Reservations Agents group for 3 months Show less

  • Account Executive - International

    Apr 2017 - May 2023

  • Cargo Sales (Account Executive) - International

    Apr 2017 - May 2023
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  M&C Aviation Group

  Jul 2023 - now

  Executive - Operations and Sales Support