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Daniel Ledford

Daniel Ledford

Line Cook

Followers of Daniel Ledford283 followers
location of Daniel LedfordMission, Kansas, United States

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  • Timeline

  • About me

    Building a better internet, one ticket at a time.

  • Education

    • Central Texas College

      2017 - 2018
      None American History (United States)

    • Centriq's IT Career Program

      2018 - 2018
      Systems and Security administrator Information Technology

      Currently enrolled in the May-August 2018 course.

  • Experience

    • Firehouse Subs

      Jun 2014 - Jan 2015
      Line Cook

    • US Army

      Feb 2015 - Apr 2018

      Responsible for managing and operating the unit mailroom for over 600 customers without direct supervision.Responsible for tracking and maintaining awareness of all packages and mail for customers.Maintained 100% accountability of over 4000 of packages and thousands of letters.Responsible for keeping up to date with changing postal regulations and policies.Responsible for revolving customer issues quickly and professionally.Awarded two Army Commendation Medals for work ethic and exceeding the standard. Show less

      • Unit Sponsorship Representative

        Oct 2017 - Apr 2018

      • Unit Mailroom manager and operator.

        Jan 2016 - Apr 2018

      • Infantry Team Memeber

        Feb 2015 - Jan 2016

    • Integris FID

      Sept 2018 - Jan 2024

      Responsible for handling escalated tickets for more complex problems, working on network hardware and server issues.Responsible for being a secondary point of contact for specific customers in case their primary technician is unavailable. Responsible for resolving computer related issues for customers in a timely manner. Also responsible for escalating high priority issues to higher tier personnel.

      • Data Center Engineer 2

        Dec 2021 - Jan 2024

      • Tier 2 Engineer

        Mar 2020 - Dec 2021

      • Tier 1 Engineer

        Sept 2018 - Mar 2020

    • Cloudflare

      Jan 2024 - now
      Zero Trust Focused Technical Support Engineer

  • Licenses & Certifications

    • AZ-900 Azure Fundamentals

      Microsoft
      Mar 2023

    • CompTIA A+

      CompTIA
      Jun 2018

    • Microsoft 98-366 Networking Fundamentals

      Microsoft
      Jul 2018

    • VMware Certified Technical Associate - Datacenter Virtualization

      VMware

    • CompTIA Security+

      CompTIA

    • CCNA

      Cisco

  • Honors & Awards

    • Awarded to Daniel Ledford
      The Army Good Conduct Medal LTC GARNER, MATTHEW April 1, 2018 "For exemplary behavior, efficiency and fidelity in active federal service."
    • Awarded to Daniel Ledford
      Army Commendation Medal COL ARMSTRONG, CHARLES March 1, 2018 "Awarded for exceptionally meritorious service as a Infantryman and postal clerk. Specialist Ledford's superb leadership, technical and tactical expertise, and commitment to excellence contributed greatly to the overall success of the mission.His dedication and duty to selfless service are in keeping with the finest traditions of Military service and reflect great credit upon Him, the Burt's Knight Battalion, 1st Brigade, the 1st Infantry Division, and the United States Army."
    • Awarded to Daniel Ledford
      Army Commendation Medal COL HAYDEN, TIMOTHY June 1, 2017 "Awarded for exceptional meritorious service while assigned as the Battalion mail clerk. SPC Ledford's superb leadership contributed greatly to the overall success of the mission.His actions are in keeping with the finest traditions of Military service and reflect great credit upon himself, the 3rd Battalion, 66th Armored Regiment, 1st Brigade, and the United States Army."