Laura DelPercio

Experience

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  Greenville Country Club

  Feb 1993 - Jul 2000

  Clubhouse Manager

  Managed all club facilities operations. Developed contracts, and oversaw administration and operations for daily and special events. Responsible for all Club dining and banquet services. Functioned as the Guardian of standards of excellence, ensuring seamless and consistently excellent dining services within budgetary guidelines for fine restaurant, excellent bistro, and event buffet areas. Performed planning and scheduling to meet forecasted and predetermined budget and coverage requirements. Supervised and motivated chef, bar management, dining supervisor, wait, valet, and housekeeping staff. Maintained the highest standard of guest relations. Show less

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  VICMEAD HUNT CLUB

  Jul 2000 - Jul 2001

  Catering Manager/Pool Operations

  Booked and oversaw catered and themed events at on- and off-site locations for Club members. Coordinated food and hospitality services, equipment, and host/hostess consulting to ensure event met contracted specifications. Additionally oversaw seasonal swimming pool operations, staffing, and swimming lessons for youth summer camp activities.

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  SWEET MAGNOLIAS

  Aug 2001 - Apr 2004

  Owner/Pastry Chef

  Launched and managed a business producing and selling fine pastries to commercial, wholesale, and retail clients. Negotiated and secured exclusive contracts with area restaurants and businesses. Additionally managed a storefront and French café-themed eatery serving light fare.Participant in "Meals from the Masters" event.

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  Aramark

  Apr 2004 - Sept 2007

  Club Manager- Univ. of DE Blue & Gold Club

  A fine dining private club and special event facility located on the campus.Oversee and coordinate comprehensive operations for high quality dining services providing daily restaurant services with simultaneous multiple special events. Responsible for financial administration, marketing, annual budgeting, P&L analysis, reporting, and staffing. Handle event planning, and event management. Continually introduce innovative strategies that capture industry trends and offer creative, attractive options. Partner closely with the University's HRIM (Hospitality, Restaurant, Institutional Management) Department to facilitate student professional development, education, and employment. Train staff in all areas of etiquette, fine dining, wine service, facility operations, and customer management. Implement strategies to provide quality training rapidly to meet anticipated full student staff turnover every semester.Transitioned Blue and Gold Club from a non-profitable operation into an award-winning establishment regarded as the "Flagship" of the University.Recreated and rebranded facility image into the preferred site for academic and VIP gatherings.Dining Style Survey awarded "#1 on Campus" and "Exceeding National Average" in every area: service; food; presentation; cleanliness; ambiance and professional service.Increased Membership involvement dramatically achieving a 10.6% increase in sales over previous year. Show less

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  Coatesville Country Club

  Sept 2007 - Dec 2012

  Club Manager

  Responsible for financial administration, marketing, annual budgeting, P&L analysis, reporting, and staffing. Handle event planning, golf outings and member event management. Oversee daily operations. Work closely with committee members to assure member satisfaction and work within budget guidelines. Re-built relations with area businesses increasing sales by 25%. Worked with board to increase membership. Created new interest in member fine dining, through new menu design and offerings. Focused on increasing public awareness of the Country Club, through open houses and Bridal shows. Show less

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  NEWARK COUNTRY CLUB

  Jan 2013 - Apr 2018

  Chief Operating Officer/GM

  NEWARK COUNTRY CLUB – NEWARK, DE 1/13-4/18COO/GMAs General Manager of the club, oversee/direct comprehensive club business activities, policies, and administration. Coordinate near/far-term planning. Oversee club finances and partner with Finance Chair. Drive new branding, marketing, and social media initiatives to achieve growth and membership goals. Lead/oversee staff across dining, catering, restaurant, special events, and golf operations. Monitor maintenance/construction/repair operations, receive/review work estimates, and report to Board of Directors. Procure goods and services. Ensure operations comply with local and federal laws.• Partnered with vendor for successful branding, new website launch, and related technical operations.• Increased membership despite shift of clientele and marketplace demographics.• Created new member events increasing member satisfaction, with overall club vibrancy and relevance.• Network throughout local Chambers of Commerce, Rotary, and related organizations.• Analyzed/improved/streamlined service capturing time and cost savings.• Drove branding and social media strategies that achieved the coveted 2014 “Best of Delaware Triple Crown” award for Best Chef; Best Wedding; and Best Private Golf Course.• Proactively became Ordained to perform wedding ceremonies eliminating Officiant no-shows. Show less

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  Top Shelf Promotions, Inc.

  Jan 2019 - Mar 2021

  Brand Ambassador

  Promote and grow your brand with specific accounts to stimulate sales.Coordinate merchandising with accounts to promote event and tasting.Establish brand visibility by utilizing proper brand point of sale material provided by vendorEducate consumer on specific brandUtilize business metrics tracking sales and demographics

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  Club Pilates Pike Creek

  Mar 2021 - now

  Regional Operations Manager

  Responsibilities: New studio start-up. Lead generation including grassroots marketing and networking. Membership and retail sales. Hire/Manage instructors in the studio. Enforce studio policies and procedures. Schedule and participate in marketing and networking events for the studio. Collect payments and outstanding dues Help cultivate studio culture Proficiency in Club Ready, to include revenue reports, attendance reports, etc. Proficiency in studio software and retail.

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  Lee Murphy for U.S.Congress

  Aug 2021 - Apr 2022

  New Castle County Campaign Manager
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  Julianne Murray for Attorney General

  Apr 2022 - Nov 2022

  New Castle County Campaign Coordinator

  Coordinate events for Murray for Delaware, Fundraising