HAROLD HERRERA

Experience

• 

  World Reliance Trading Corp.

  Nov 2001 - Mar 2004

  Operations Manager

  Over all operations of the Door to door Money remittance delivery service; Facilitates the daily cash withdrawal from different banks.

• 

  Shopping Center Management Corp.H

  Oct 2004 - Nov 2012

  CRS Manager

  Manages more or less 200 security personnel; Prepares incident reports and conducts investigation on any incident that may occur; Prepares event security plans; Implements Customer service and re-orient people of proper handling of customer complains.

• 

  Shopping Center Management Corporation (SM Supermalls)

  Jan 2012 - now

  Manages more or less 450 agency deployed security personnel and Ten (10) direct hire officers;Security management of events such as concerts of both local and international artists, fun run events etc.; Ensure safety and security of more or less 200,000 daily mall customers; Conducts orientation to personnel; Prepares incident and investigation reports and implements company policies; Implements customer service and re-orients proper handling of customer complains to subordinates.

  • Regional CRS Manager

    Nov 2012 - now

  • CRS Regional Manager

    Jan 2012 - Jan 2016