Jagannath Das

Experience

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  TechNext Systems

  Jun 2009 - Apr 2010

  Software Engineer & BDE

  • • Involved in various documentation like Functional specifications, Design documents etc• Prepared Presentations for Various Customer Meetings and Knowledge Transfer Programs• Involved in Requirement gathering and providing POC’s• Involved in Website designing in HTML and Flash.• Involved in unit / peer testing.• Involved in manual testing.• Web Site Designing• End to End Deployment and configuring of Developed Products

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  Aris Global

  Apr 2010 - Jul 2014

  Project Description - Roles and Responsibilities. As a SOLUTION ANALYST Project 1 : ARISg (Pharmacovigilance and safety) It forms the core component of an integrated Pharmacovigilance and risk management system, It provides all the functionality required to manage adverse event reporting and adverse reaction requirements of different authorities around the world.• Liaised with the system architects to provide the inputs on the best practices for implementation /Deployment of ARISg Products on WEBLOGIC 9i,10, 11g Versions routing through APACHE on CLOUD ( SaaS) • Implementing shared BO and customized BO according to customer specifications. Web logic Installations and configuration, • Performance tuning with Managed Data sources.• Weblogic Troubleshooting and fixing the issues.• Responsible for procuring the data with In-Scope of the project and timelines with CMDB.• Hands on in Change/Release Management• Followed all the standard ITIL v3.0 Practices (Incident Management, Problem Management, Change Management, Capacity Management, Release Management, Availability Management).• Providing the Assessments, Plan and Implementation procedure for CRF and RFC's.• Integration of Third Party tools with the ARISg Products to achieve customer satisfaction Take data extracts, log files, etc from live systems for 3rd line support investigations• Responsible for Server monitoring, CPU Utilization and health checks of the application.• Responsible in analyzing the LOG files, JVM/Thread dumps, Stack Traces.• Identifying the issues in the production/Validation environment and highlighting• Setting up sandboxes as POC for above mentioned Applications.• Preparation of IQ's and IG's to minimize the Documentation and easy to deploy applications• Handled Live Disaster Recovery Tests for many customers.• Handling issues of ARISG GLOBAL products and providing resolution to clients.• Setting up alerts on server performance as part of proactive monitor Show less Roles and ResponsibilitiesAs a SOLUTION ANALYST (Cloud Architecture Design, Implementation ) was involved in the following• Liaised with the system architects to provide the inputs on the best practices for implementation of ARISg Products on CLOUD ( SaaS) • Monitor queues on the Incident Management System ; and respond to and resolve incidents by providing 2nd Line and 3rd Line Implementation and Application Support to problems within the SLA• Use of all Incident Reporting Systems (Issue Tracker) to facilitate historical analysis of incidents within Problem Management in order to identify trends and take corrective action. Output from these systems will also be used to report on e2e service• Integration of Third Party tools with the ARISg Products to achieve customer satisfaction Take data extracts, log files, etc from live systems for 3rd line support investigations• Responsible for Server monitoring, CPU Utilization and health checks of the application• Identifying the issues in the production/Validation environment and highlighting• Setting up sandboxes as POC for Applications.• Raising change request for any changes pertaining to server / application functionality Requirements.• Setting up alerts on server performance as part of proactive monitoring• Implementation of Business Objects version XI , which helps client’s to customize the reports.• Followed all the standard ITIL Practices (Incident Management, Problem Management, Change Management, Capacity Management, Release Management, Availability Management Show less

  • Solution Analyst

    May 2010 - Jul 2014

  • Technical Analyst

    Apr 2010 - Jul 2012
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  TradeStone Software

  Jul 2014 - Jun 2016

  Technical Consultant

  • ITIL v 3.0 Certified • 6.9+ years of experience in Designing of Cloud Architecture and Implementing Solution using SaaS Platform• Extensive experience in Change/Release Management, End to End Deployments and Integration ,Issue Analysis and Providing Solutions of customer environments.Project Management experience including-Scoping of requirements & CMDB.Scheduling and Tracking of project activitiesScheduling and Tracking of Change Requests activities• Issue Handling and Resolutions.• Mentioning the Team• Quality Processes like ITIL processes etc• Proficient in defining, communicating and fulfilling project activities and solving issues. .Work collaboratively with team members to achieve common goals, while maintaining responsibilities and commitments.• Product Upgrades with latest Fix packs and Releases• Microsoft Windows Server 2003/2008 R2 DNS/DHCP/WINS and TCP/IP administration and troubleshooting• Implementation of Micro Strategy. • Installing, Configuring & Trouble shooting of VMware ESXi Server Guest Operating Systems (windows, RedHat Linux, vmware tools, and virtual appliances.• Creating, Managing Virtual Machines using templates.• Application servers like Weblogic, Websphere, tomcat Troubleshooting and fixing issues.• Apache Installations, Tomcat Configurations and Upgrades.• Following ITIL Practices (Incident Management, Change Management, Capacity Planning, Release Management)• Responsible for Server\​App monitoring, SLA Reporting.• Responsible in analyzing the LOG files, JVM/Thread dumps, Stack Traces.• Implemented Cluster concept while deploying applications, creating Node manager and managed server in both same Machines and different machines.• Installing Oracle, MS SQL 2008 and 2012 and DB2 Software and creating Databases• Database skills in ORACLE 10g, 11g on Linux, WINDOWS.• Managing schema objects Export and Import, such as tables, indexes, and views• Making database backups and performing recovery when necessary Show less

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  Ellucian

  Jul 2016 - Dec 2018

  Senior Consultant/Analyst

  ITIL v 3.0 Certified Proficient in defining, communicating and fulfilling Client requirements and solving the issues.End to end Complete Application support of the Product both Technically and Functionally .Work collaboratively with team members to achieve common goals, while maintaining responsibilities and commitments.Complex Issue Handling and Resolutions provided by keeping constant communication with clients and vendors .Lead discussions on operational Issues & ensure resolution of issues.Authoring SOW, Periodic review & updates through Change Process.Creation of various change templates based on customer requirementsZero misses on FSC during migration.Following ITIL Practices (Incident Management, Change Management, Capacity Planning, Release Management)Regular reporting on service delivery performance.Regular interlock with senior Management to discuss process improvements for productivity gains.Review service line performance (overall view) and devise improvement plans as required.Integrate services to meet service level agreements.Managing the delivery commitments of the GDC according to the contract.Ensuring Compliance to all Business Controls activitiesProduct Upgrades with latest Fix packs and ReleasesImplementation and end to end support of Appxtender an Open Text Product. Responsible in analyzing the Application LOG files, Verbose log and IIS SERVER logsImplementation of Banner Docuement Management Implementation of CAS Single Sign On Raising Defects, change request for any changes pertaining to server / application functionality requirements.Proficient in handling mulpile Issues related to mutliple products Issues handled in Database Tables to fix bad data when required .Created FAQ /ARTICLE for most common issues that arise to avoid Clients Waiting time for resolution . Testing, Verify and validating the Releases, hot fixes and Patches before sending it to Client. Show less

• 

  Automation Anywhere

  Feb 2019 - Jan 2020

  Technical Lead

  LEADERSHIP Experience • Handling Team of 20 with required Technical assistance.• Empowering team with required product and Technical knowledge• Preparing Daily/Weekly reports of the team • Case Tracking/ Re assignments of cases and Handover Process• Handling Escalations ,Liaise with Development team for bugs/fixes.• Review and Discussion of JIRA cards• Handling cadence calls with customers and CSM's.• Tracking Individual and Team Performance with necessary inputs, Technical Audits of the Team.• Responsible for service quality, service delivery performance and drives service excellence.• Raising Defects, change requests for any changes pertaining to server / application functionality requirements.FUNCTIONAL / PROJECT MANAGEMENT PROCESS Experience: • Tracking and monitoring projects • Managing the artifacts required to meet Quality Objectives of the organization • Worked on project plan and Milestone Plan with Manager.• Driving Kick off calls with customer , Pre go-live call with all stake holders, hand over to Global support Team and Go live call with customer• Participating in Internal audits and SOC 2 Assessments and helped in closing out of NON-Compliance action items and providing necessary CAPA• Involved in finalizing SOW/CO by arriving at efforts, defining IN/OUT Scope items and check technical feasibility of requirements and approach• Steering Committee presentation , Weekly status reports for customer , resource forecasts .• Project Initiation activities like updating and approving the timesheet tool with Detailed break up to identify the tasks ,Change order details ,defining escalation matrix , risks and mitigation plan Show less

• 

  Huawei Technologies India

  May 2020 - Jan 2021

  Associate Manager

  Manage Service Desk and Application Support Teams capability to meet the local and global deliverables in close collaboration with Senior Management and Stake holders • Facilitated weekly and monthly meetings with clients on SLAs, process improvement, planning, and strategy. • Managed a team of 25 locally with 2 leads with planning, assigning and directing work • Handled escalated team problems and sensitive HR issues. • Responsible in resource assignments, Hiring and Training • Lead and encouraged in scheduling team training& reviewed metrics to promote team & Individual growth. • Responsible in taking quick decisions to plan and manage the workload as per the resource availability & capacity • Participating in Internal audits, TL9000 and SOC 2 Assessments and helped in closing out of NON-Compliance action items and providing necessary CAPA • Lead & Steering Committee presentation, Weekly status reports , resource forecasts, Project deliverables aligned with process to meet Quality, Financial and Productivity targets • Maintain the Open and regular communication with Customer for CSAT/DSAT to improve the customer relationship and Business metrics. • Managing & maintaining the artifacts required to meet Quality Objectives of the organization. • Successful in Initiation and negotiating with Internal/External Stake holders with common grounds Show less

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  Volkswagen Group Technology Solutions India

  Mar 2021 - now

  • Product Manager

    Mar 2021 - now

  • IT Expert /Manager ,Service Delivery

    Mar 2021 - now