Anne Lazar

Experience

• 

  Mobifon SA

  Jan 2002 - Jan 2006

  Customer Service Representative

  In my role as a Customer Service Representative at Mobifon SA, I provided dedicated support to Connex clients, guiding them in the effective use of prepaid and postpaid voice and internet services. I ensured a high level of customer satisfaction through proactive communication and problem-solving, collaborating with internal teams to address customer inquiries and resolve issues promptly.

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  Vodafone

  Jul 2006 - Nov 2011

  Trainer

  In my role as a Trainer at Vodafone, I developed and delivered training programs for call center agents, focusing on enhancing service delivery and performance. I implemented strategies to improve agent performance and conducted assessments to measure program effectiveness.

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  Romtelecom

  Nov 2011 - May 2013

  Teamleader Helpdesk Tv, Voice, xDSL

  In my role as Teamleader Helpdesk Tv, Voice, xDSL at Romtelecom, I supervised call center agents to ensure quality services and led training sessions to improve sales targets.

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  BCR

  May 2013 - now

  In my role as a Specialist Support Portfolio - Change Management at BCR in Bucharest, Romania, I provided essential support to project managers during the implementation of initiatives. This included creating templates, guidelines, and standards to ensure smooth project execution. I also played a key role in organizing onboarding, training, and development within the division, serving as a knowledge resource for Project Management methodology. Additionally, I was responsible for gathering data and generating reports on portfolio monitoring, IT capacity, budget execution, and implementation timelines. Show less

  • Project Manager

    Jan 2022 - now

  • Business Change Manager

    Oct 2019 - Jan 2022

  • Portfolio Support Specialist - Change Management

    Jan 2019 - Oct 2019

  • Senior Contact Center Management Specialist

    Nov 2017 - Jan 2019

  • Senior Contact Center Support Specialist

    Oct 2015 - Nov 2017

  • Contact Center Quality Service Expert

    May 2013 - Oct 2015