Whitney Agunday

Experience

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  PLDT Enterprise

  Jul 2015 - Nov 2015

  Account Associate

  We are the B2B arm of the Philippines' leading ICT and digital services provider.Our mission is to empower enterprises of all sizes in their digital transformation journey.As an Account Associate, I have handled SMEs within Davao City by assisting new and existing customers in providing them daily support of business operations thru our ICT services with personal visits, identifying business initiatives and improvements, providing responses to customer inquiries through legacy emails and calls, maintaining accurate and complete customer account information in CRM, managing change requests, ensuring customers satisfaction and coordinating with Account Managers and Sales Executives to achieve sales objectives. Show less

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  IBEX Global Solutions Inc.

  Jan 2016 - Apr 2016

  Technical Support

  IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.My key responsibilities as a Technical Support are helping customers from numerous country by taking inbound and outbound calls to identify computer problems, testing and fixing faulty equipment and advising on the solution, logging and keeping records of customer’s queries using different tools, updating self-help documents so customers and employees can try to fix problems themselves, working with field engineers to visit customers if the problem is more serious while maintaining high NPS to improve communication skills and utilise the full feedback loop. Show less

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  Chi Su Taro Virtual Solutions Inc.

  May 2016 - May 2017

  CST Virtual Solutions Inc. is a one-stop shop for digital marketing needs based in Davao City that focuses on 4 core business - social media marketing solution, deals and rewards marketplace for locals, personal branding websites, and convenient local deliveries. As the IT Branch Manager, I'm tasked to manage daily IT operations which includes database and network administration, website projects contents, create modules for web development, train new tools and assist non-technical workers, provide technical support and attend IT events to keep updated with the latest technology for the business. Show less My role is more on the customer engagement. I am responsible for executing daily operations for clients such as answering emails, calls or inquiries, handling clients issues and concerns, logging daily/monthly reports via Google Sheets, internet research, lead generation, creating templates for business using Adobe Photoshop, designing corporate mockups, company ID, pull-up banner, brochure, flyers, websites, email graphics, powerpoint presentations, calling cards, social media graphics, letterhead, tarpaulin and other marketing collateral, handling social media accounts (Facebook and Instagram), setting up and configuring hardware and software for business. Show less

  • IT Manager

    Sept 2016 - May 2017

  • Website Administrator

    Jul 2016 - Sept 2016

  • Operations Officer

    May 2016 - Sept 2016
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  The Web Synthesis

  Dec 2016 - now

  CEO and Founder

  Plumbing Website provider in the Philippines.Elevating website traffic and sales for plumbing businesses through exceptional user experience design.Website Services:• Website Optimization• WordPress Website Development (personal, business, etc)• UI/UX | Web Design• E-commerce Website • Landing Page• Website Management and Maintenance

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  Davao City Tubero

  Mar 2017 - now

  Co-Founder

  We help Davaoeños swiftly solve their urgent and inconvenient plumbing problems satisfactorily with our highly-skilled and trusted plumbers by booking via our hassle-free process.

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  Phoenix Petroleum Philippines, Inc.

  Jun 2017 - Oct 2020

  Sr. Service Desk Specialist/ IT Support

  We are the leading independent and fastest-growing oil company in the Philippines. From our humble beginnings in Davao, we have grown to be a national brand, driven by our entrepreneurial spirit and our aspiration to be an indispensable partner of our customers.As a Sr. Service Desk Specialist, my responsibilities are to make sure to attend the business IT needs from answering user inquiries regarding computer, email, phone connectivity and logging it in our Kaseya helpdesk system, troubleshooting software or hardware such as Google Suite, CRM, SAP, Microsoft Office, PABX, Scanner, Printer, Internet Connection and other softwares. We are also collaborating with the back-end developers to improve usability of system projects, creating process flow and translating company’s needs into functional and appealing interactive applications through web designing and testing new technology.I am truly honored to work with some of the best oil companies and information technology team in the world, while making sure to be a contributing excellent employee. Show less

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  Digiteer Inc.

  Dec 2021 - May 2022

  UI/UX Designer

  As a UI/UX Designer, my responsibilities are:• Create visual layout of web/mobile pages• Create mock-ups for proposed projects pages• Study and create visual board, wireframes, and user flow diagrams• Create responsive design for the web and mobile apps

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  Mugna Tech

  Jul 2022 - now

  Project Manager, Scrum Master

  As a Project Manager, I am responsible for leading a team of professionals (developers and designers) in completing client projects (websites, web apps, mobile apps) as well as other related engagements and services. I oversee and manage all aspects of the project, especially the scope, budget and timeline set.