Matt Weston

Experience

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  CompuServe

  Apr 1998 - Jan 2000

  IT support engineer

  Working to the Senior IT manager I was responsible for the support of desktop PCs and hardware, Microsoft Software, troubleshooting and fault fixing

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  AOL Broadband

  Jan 2000 - Oct 2009

  Telecoms

  Working on Avaya IP platforms, Cisco ICM and Aspect callcentre systems, I have supported and maintained large call centre solutions from install to production

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  TalkTalk

  Oct 2009 - Dec 2010

  Telecom & Network Analyst

  Network Analyst working on cisco switches and routers, checkpoint firewalls and supporting other members of the team

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  Capita IT Enterprise Services

  Apr 2011 - Apr 2015

  Lead Voice Engineer

  Supporting Multi tenanted Avaya voice platforms with a range of systems including Verint, CMS, Voicemail

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  Capita IT Services

  Apr 2015 - Jul 2016

  Team Lead & Network Engineer

  Team Lead of the Network and Telephony Support within Updata Infrastructure Managed Services group. Leading the delivery of reliable business critical infrastructure services to a Multi-Client environment consisting of public safety agencies, central government departments, local authorities and voluntary organisations. Responsible for the management of Engineering Resources during their daily support routines, point of escalation for both Customer and Engineer issues to ensure highlighted issues are dealt with in an effective manner in line with agreed SLA’s. Show less

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  Brightside Insurance

  Aug 2016 - now

  Lead Voice Analyst

  Working within the Technology Services Infrastructure team. responsible for leading development of all Telephony systems. Supporting the Head of Infrastructure to deliver the best service to over 800 staff around the UK.