Daniel Sersen

Experience

• 

  Christian Care Ministry

  Oct 2007 - now

  Responsible for protecting the organization’s medical-spend financial solvency. Built and managed a lean, high-functioning negotiations team, and designed/implemented processes to facilitate sound stewardship of large/high-profile medical bills and cases, incurring a net savings for CCM of over $200M to-date. Directly engaged medical providers to reduce the size of eligible billed charges on large medical cases in excess of $10k, ensuring the organization’s ability to continually meet members’ eligible medical needs in a timely manner. Responsible for the professional development and performance management of a large team (30+) of highly skilled medical bill analysts to ensure continued achievement of high productivity standards and professional growth in the medical bill processing department. Responsible for increasing membership growth as part of the inside sales team by building rapport and earning the trust of prospective members looking to switch from a traditional health insurance model. Customer service position responsible for ensuring accurate and timely information being relayed to members concerning their membership and medical bill usage. Admin position in the Health Initiatives department responsible for ensuring data integrity and proper disposition of new cases to health coaching staff.

  • Senior Manager, Cost Strategy

    Sept 2023 - now

  • Manager, Cost Strategy

    Apr 2018 - Sept 2023

  • Negotiations Administrator

    Jan 2018 - Mar 2018

  • Supervisor of Professional Development

    Oct 2016 - Dec 2017

  • Member Development Specialist

    Jun 2011 - Sept 2016

  • Member Services Representative

    Dec 2009 - Jun 2011

  • Data Entry and Administrative Support Specialist

    Oct 2007 - Dec 2009