Muhammad Hamza

Experience

• 

  Sybrid Private Limited - A Lakson Group of Company

  Mar 2018 - Apr 2019

  Customer Service Representative

  Personable and empathetic customer service representative skilled in addressing inquiries, efficiently resolving issues, and ensuring a positive customer experience. Proficient in communication, problem-solving, and maintaining high levels of customer satisfaction through exceptional service.

• 

  Tribal Consulting.

  May 2019 - Feb 2020

  Customer Service Representative

  Works with clients who have complaints, orders, or require information about products/servicespurchased from the organization. We also provide solutions that fit those individualized situationsand prioritize the customers’ needs at each step of the process.

• 

  Millennium Medical Billing, Inc

  Mar 2020 - Apr 2021

  Medical Billing Team Lead

  Responsible for supervising billing team in ensuring accurate billing, timely submission ofelectronic and/or paper claims, monitoring claim status, researching rejections and denials,documenting related account activities, posting adjustments and collections

• 

  BellMedEx

  Dec 2020 - Apr 2021

  Medical Billing Specialist

  In charge of calculating and collecting payments for services like procedures, tests or surgeries. They work closely with patients to create a payment plan that works best with their budget while also providing an invoice after each visit so they can collect payment promptly

• 

  J Telemarketing

  Feb 2021 - Sept 2021

  Assistant Manager Human Resources

  Responsible for the daily administrative and HR duties of an organization. They assist withrecruitment and record maintenance for payroll processing as well as provide clerical support toall employees.

• 

  Funavry Technologies

  May 2021 - Mar 2022

  Quality Assurance Engineer

  Design test plans, scenarios, scripts, or procedures. Document software defects, using a bug tracking system, and report defects to software developers. Identify, analyze, and document problems with program function, output, online screen

• 

  MICROFINTECH

  Mar 2022 - Sept 2022

  Human Resources Manager

  Monitored and handled employee claims involving performance-based and harassment incidents. Motivated employees through special events, incentive programs, and constructive feedback.

• 

  PROSPECT TECHNOLOGIES LIMITED

  Sept 2022 - now

  Human Resources Manager

  Oversaw operations and provided corrective feedback to achieve daily and long-term goals.Spearheaded successful business development initiatives aligned with company’s strategy andcore competencies.

• 

  First Class Communications

  Aug 2024 - now

  Human Resources Manager