Aniela - Maria Olteanu

Experience

• 

  Kenvelo

  Jun 2003 - Oct 2003

  Sales Assistant - Apparel and Fashion

  Sales activities in physical store.

• 

  SSIF Active International

  Feb 2004 - Aug 2007

  Broker - Finance, Capital Markets

  - Portfolio and account management;- Carry out the trade orders on BVB Market, trading system operations - Advice and support the customers regarding the evolution of the market;- Market analysis and reports.

• 

  TradeVille

  Aug 2007 - May 2016

  Management of the operation related to the Online Trading Platform and the SIBEX Trading System:- Trading - direct placement of orders for the customers;- Checking and validation of daily trades;- Client account management- Margin calls management - Client Support – diagnosis, resolution and escalation of incidents;- Point of Contact for SIBEX on trading system issues and improvements;- Subject matter expert for the development of the Online Trading Platform;Develop daily and monthly market analysis and reports on financial markets - BMFMS, BVB, Wiener Borse and SOFIX. Show less

  • Back-office Officer

    Jan 2016 - May 2016

  • Capital Markets Specialist

    Nov 2015 - May 2016

  • BMFMS Trader (Finance), Back-office Officer

    Aug 2007 - Oct 2015
• 

  IBM

  May 2016 - now

  Quality Manager for DG TAXUD - ITSM3 Operations Project:• Owns the quality management process.• Supervise and guide the Project team in the implementation of the quality plan.• Support the creation and updates of internal Project procedures.• Ensure internal quality control on the team’s activities.• Provide input to the monthly reporting and advise on quality matters inside the team and in coordination with the client.• Establish a quality system that supports the fulfilling of the contract.• Ensure the internal review of deliverables before they are sent to the client.• Ensure that all Project processes follow the agreed formalism.• Verify and ensure that the processes are aligned end-to-end.• Verify that the quality system is applied as required.• Verify that the quality system is meeting its objectives.• Define, analyze and collect measurements to determine if quality system performance is being met.• Initiate and follow-up for self-assessments and other internal controls.• Ensure that processes are established and performed for continuous improvement of the quality system.• Support second or third-party assessments of the quality system as required. Show less FQP Coordinator for DG TAXUD - ITSM3 Operations Project:- First point of contact regarding all Framework Quality Plan matters for project team members and the client.- Support the creation of the FQP in line with contractual obligations and timeline.- Ensure adherence to the Framework Quality Plan, the Framework Contract and the ITIL methodology.- Maintain the FQP on a continuous basis by supporting the creation of new procedures and their acceptance by the client. Support the update of existing processes and their BPMN diagrams.- Coordinate with other involved parties to clarify (process) interfaces.- Involvement in activities to identify, analyze, and manage FQP issues.- Provide input to process and system enhancements, especially in regards to existing documentation, assessment process and quality controls in place.- Guide team members by advising on best practices, templates to use, methodologies, client expectations, when creating or updating FQP procedures.- Prepare monthly FQP reporting for the client.- Build and foster a positive relation with management, third party teams and project team members to ensure the achieving of quality goals and targeted operational results, which include: General Quality Indicators (GQIs), Service Quality Indicators (SQIs) and KPIs.- Propose the scope for FQP FAT iterations.- Organize the Framework Quality Plan monthly meeting with the customer and offer input to the customer and to project members for the creation and update of FQP documentation and contractual deliverables.- Plan, prepare, organize and lead the FQP FAT external audit sessions held yearly, witnessed by the external quality contractor and the client.- Owns and submit yearly contractual deliverables that have as contributors internal and external parties. Show less Quality assurance and quality control activities for DG TAXUD - ITSM3 Operations Project:• Perform QA&C as described in the Framework Quality Plan and related documentation• Review internal documentation as described in the QA&C process and related procedures• Initiate and follow-up self-assessments and perform internal audits;• Identifying corrective actions and improvement opportunities and address them;• Ensure that the processes follow the agreed formalism and the ITIL methodology;• Identify and coordinate all necessary training sessions for quality related matters;• Support the project’s team members in delivering qualitative documentation via internal reviews;• Provide support in documenting internal procedures and processes;• Ensure clear and documented quality controls on services and deliverables; • Ensure that the quality control criteria are reviewed periodically and adapted to the business needs;• Perform quality controls on different processes (e.g. Incident Management, Problem Management, Change Management, etc.);• Contribute to monthly/weekly quality reporting;• Act as a consultant regarding any quality matters for the project’s team members. Show less

  • Quality Manager

    Feb 2025 - now

  • Framework Quality Plan Coordinator

    Aug 2019 - now

  • Quality Assurance Specialist

    May 2016 - Jan 2025