Anil Yadav

Experience

• 

  HCL Infosystems Ltd

  Sept 2000 - Nov 2012

  Customer Support Manager

  • Spearheaded four different teams 1. VPN Team, 2.Media team, 3.RF Media team and 4.Local NOC team and their shift schedules.• Managed relationship with the customer, customer feedback and taking action on the escalations raised by the customer • Administered payment of some major customer by renewing yearly order of more than 01 Carore, payments process and acquiring new business from same customers• Bagged no.1 customer support manager in terms of getting yearly renewal and payment by providing excessive service and support to the customer.• Designed the implementation of projects for the Local Area Network and Wide Area Network of various esteemed and pioneer customers• Developed IP Schema, network connectivity, bandwidth management and end-to-end application testing over VPN• Performed installation and configuration of:o Cisco and Maipu Routers, Cisco Switches onsite at customer locations and troubleshooting them onsite and remotelyo Maintenance and troubleshooting of WAN links like Leased Lines, ISDN lines as backupo Cisco IOS, backups, installation and upgradeso Configuration management and storageo Router hardware parts checking, installation and replacement• Conducted routing of customers IP block and changing the routes in backbone routers• Managed escalation calls received by VPN Helpdesk, National Support Managers• Liaised with customers on weekly and monthly basis to discuss weekly and monthly SLA• Integrated and deployed the Perimeter Firewalls in the network• Created routes and access rules for securing WAN, LAN and DMZ as per customer requirements• Implemented the UTM features like Anti-Virus, Anti-Spam, Content Filtering, IDS/IPS• Managed day-to-day operational support and maintenance of Network and security devices Show less

• 

  IILM Institute for Higher Education

  Nov 2012 - Jan 2017

  • Managing IT infrastructure of 6- PGDM and Engineering Colleges and 6-Schools, implementations Campus Wifi Solution and Campus Wireless by utilizing Hardware/Software solution implementation on IT-LABs• Handling Internet connectivity of all Campuses by Managing up-time of internet services offered by different service providers at different IILM Campus locations• Coordinating with Internet service provider for commercial and technical service and ensure that we always pay as per the committed value and best possible services received• Offering 24x7 technical support to each campus technical representative to ensure proper functioning of IT infrastructure• Involved in Configuration, Maintenance and installation of Firewall Server and Cisco Routers for the Internet Access at each Campus• Performing Market research in terms of new hardware and software required to ensure that we will opt quality product on lowest possible cost• Providing technical support for the installation and maintenance CCTV, Ip camera and their DVR and software NVR.• Carrying out purchase of best suitable hardware products at lowest possible cost in industry.• Managing operation of Ubuntu Operating system in LABs with all compatible Higher educational Open source Software installation and maintenance.• Designing, implementing campus Wifi wireless solution on all Campuses in NCR• Installing, configuring and Cisco Routers to implement VPN for the access of their Accounts server2008 from any of their location in India• Providing support for the proper functioning of ERP server and clients• Streamlining 15 IT-LABs of 1000+ Computer nodes, using Open source operating systems Ubuntu 12.04• Monitoring stock management and maintenance of 1000+ Laptop assigning per year to all students and Staff.• Implementing freeware Security Firewalls on over 15 nodes of Internet Lease lines in different Campuses and Banyan Tree Schools Show less

  • Manager IT

    Nov 2012 - Jan 2017

  • IT Manager

    Nov 2012 - Jan 2017
• 

  StraVis Enterprize Solutions

  Feb 2017 - Jun 2017

  Manager Operations ( UPES University)
• 

  LNJ Bhilwara Group

  Jun 2017 - now

  Managing Network Administration

  • Senior Manager

    Aug 2024 - now

  • Managet IT -Network Administration

    Jun 2017 - now