Vernon Dcosta

Experience

• 

  Allianz Square

  Aug 2012 - Oct 2014

  Customer Care Coordinator

  Handled Direct & Indirect Marketing, Brand Management, Product marketing, B2B & B2C,Managed direct walk in’s as well as on spot site visits, MIS and data management, Day to daycustomer telephonic interaction, Handling Marketing campaigns and Expos, Escort customers forproject site visits, Raise customer satisfaction.Achieved best overall sales performance during realtor expos and delivering best customersatisfaction.

• 

  HDFC Bank

  Oct 2014 - Oct 2015

  Deputy Manager

  Portfolio and relationship management with walk in clients, Brand Marketing and in officesales, solving customer queries and providing personal service, New customer acquisitionwith Daily MIS update, Customer retention.

• 

  Zuari Infraworld India Limited

  Nov 2015 - Sept 2018

  Officer-CRM

  CRM project management and Possession specialist, MIS reporting, Customer Engagement, and Interdepartmental coordination to resolve customer queries & grievances for product quality. Facilitate property registrations & final handover, Manage Customer satisfaction during routine Inspection, Regular progress updates to clients on enquiry, and Follow up on snagging-related issues.Implemented a new process during my tenure to improve team coordination and raised customer satisfaction by 35% delay with product completion by half and achieving deadlines. Personal best was hand over of properties in overall crossing 80%. Show less

• 

  Globelink West Star Shipping LLC

  Dec 2018 - Sept 2020

  Sales Coordinator

  Key Account management & cross sales with pricing & operations department to process Import & Export as per clients' requirements.Handling Database, Internal Coordination with Logistic department along with future available shipments for follow-up Process.Maintain customer satisfaction by coordinating with other departments to ensure product quality.Provided quicker and streamlined service with clients to reduce loss of time and resources by 50% and maintain target revenue to 80% and above regularly month on month. Show less

• 

  BuyMore

  Jan 2022 - Jul 2022

  Manager- Business Development

  Business Development for a SaaS-based Internet firm, (E-Commerce)Working as a Business developer & Customer Service manager by handling a team of 7-8 members focusing on Product Category, Market Analysis and Brand onboarding on a B2B level. Providing Training and development of a team in communication, negotiation, and business ethicsAnalyse the Market and research on categories (OTC, Beauty, Health & Personal care) and targeting multiple top brands to onboard.Reach out to the correct POC through proper market research and lead generation. Connect with decision-makers in the E-commerce department on a B2B level to utilize our software services to scale their business on online E-commerce platformsUnderstand the brand requirement, discuss commercials along with margin negotiation to finalise and close. Show less

• 

  Trudwellings

  Sept 2022 - now

  Lead- CRM Department Liaising and Single point of contact between the Company and the Customer/Investor.Handling Post Sales Operations till Property Possession/Handover.Ensuring smooth processes while coordinating with customers on Solutions, Grievances, Issues, and Doubts.Ensure collections on construction milestones from customer payments are maintained without hiccups with the overall progress of the project.Knowledge of documentation for bank loans and disbursements.Technical know-how on internal Modifications and Changes from the customer, with the capability to coordinate and explain the Civil team.Legal knowledge of Property documents and required documentation for Project approval with Top Banks. Show less

  • Senior Manager

    Apr 2024 - now

  • Manager

    Sept 2022 - now