Anthony Ferrara

Experience

• 

  RAMSCO

  Jan 2002 - Jan 2008

  Inside Sales Representative
• 

  Controls Southeast, Inc

  Jan 2008 - Jan 2010

  Applications Engineer

  ● Utilized the company’s wide range of engineering, pipe fabrication, and aluminum casting capabilities to provide pipe heating products to the petroleum and chemical processing industries● Worked with engineering groups and end users to identify and analyze process requirements to apply new and existing technologies to customer operations that maximized their total uptime

• 

  PrintSafe, Inc.

  Dec 2010 - May 2011

  Sales and Support

  • Supported customer relations between sales staff, field technicians and clients.• Learned current marking and coding (printing) technologies and effectively applied products to client processes.• Worked remotely, performing outside sales tasks including prospecting, cold-calling and visiting prospective or existing customers in North and South Carolina.

• 

  Illumina

  May 2011 - now

  ● Support Illumina’s global training initiatives by proctoring virtual engineer training sessions on newly released platforms● Provide hands-on training for field engineers at Illumina’s solution center in Baltimore, MD● Offer advanced troubleshooting and support for complex fluidic, mechanical, temperature controlled, and laser-driven optical subsystems in a wide range of laboratory environments● Work with internal support teams to deploy new technology, log trending repairs, and improve readiness of service engineers across North America● Mentor and train new hires in a full range of installation and maintenance processes for numerous sequencing platforms, including MiSeq, NextSeq, NovaSeq, MiniSeq, and HiSeq instruments● Contribute to a national pilot team to proactively identify assets with trending or recurrent data quality or performance issues and implement repair plans before major instrument failures ● Work with internal teams to deploy and improve clinical readiness initiatives for clients operating in diagnostic domains Show less ● Provide comprehensive installation, repair, and maintenance for a full range of DNA sequencing platforms offered by a leading manufacturer of next generation sequencing instrumentation, with responsibility for oversight of more than 100 assets located at customer sites across New England● Oversaw the early deployment installation of two of the company’s new high-throughput instruments (Novaseq) at a university research facility● Led a national team in revamping field engineer tooling, including analysis of hand tools and creation of new tool kit and ordering processes that eliminated the need for tool kit assembly and warehousing, dramatically reduced tooling costs, and provided higher quality tools for field technicians Show less ● Provided on-site instrumentation support for more than 90 assets of the Broad Institute DNA sequencing core facility in Cambridge, Massachusetts, with responsibility for directing all installations, daily repairs, and service planning to facilitate large-scale sequencing projects● Managed a major upgrade deployment of the HiSeq 2500, including the decommissioning, upgrade, and reinstallation of more than 50 machines facility-wide● Served on an early access team for the MiSeq and NextSeq benchtop sequencer releases, providing field-level feedback on installation and service challenges for early release instruments ● Worked with in-house engineering teams to develop a large-scale instrument corrective repair, and deployed the repair to more than 60 instruments, with responsibility for conducting weekly updates with engineering teams to ensure component capability and robustness during the instrument’s release to the field Show less

  • Staff Regional Product Support Engineer

    Aug 2022 - now

  • Staff Field Service Engineer

    Oct 2021 - Aug 2022

  • Senior Field Service Engineer and Field Trainer

    Nov 2017 - Oct 2021

  • Field Service Engineer

    Jan 2014 - Nov 2017

  • Site Service Technician

    May 2011 - Jan 2014