Joseph Coutras

Experience

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  Ramapo Information Systems

  Jan 1987 - Dec 1988

  Systems/Application Programmer

  Upgraded and standardized the reports, files, and user interface for the Chapter 13Trustee System, correcting many errors, and making it far easier to maintain. Wrote areconciliation program to read raw bank data from a tape, reformat the data, reconcile thecheck deposits and fund transfers, and report discrepancies. Created an online helpscreen system for training and reference.Page

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  Universal business systems

  Jan 1989 - Dec 1989

  Maintenance/Application Programmer

  Was the primary technical support for over 100 companies with customized applicationsystems, handling 75% of the support calls. Proposed allocating additional terminals toprogrammers requesting them, which improved productivity by 15%.

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  Automated Information Systems

  Jan 1990 - Nov 1991

  Systems Analyst

  Created integrated menu system that was easy to use and maintain, kept track of programusage, and helped to standardize the application programs. Consolidated 20 applicationprograms into one, making it easier to use, more modular, easier to maintain, adding morefunctionality and flexibility. Rewrote applications including A/P, A/R, G/L, cashreceipts, invoicing, inventory, costing, and payroll.

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  Cardinal Data Systems

  Dec 1991 - May 1996

  Programmer/Analyst

  Wrote shell scripts for modem dialing, faxing, system monitoring, and systemadministration. Converted Customer systems from proprietary Wang Platforms to Unix BasedPC Platforms. Supported customers by telephone & modem, correcting errors, and updatingnumerous customer files, reports, and applications

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  Adelphia Business Solutions

  Jun 1996 - May 2001

  Operations Manager/Founder

  Created a Wide Area Network, connecting 5 office and customer locations to each other andto the Internet.Administered a Windows NT 4 network consisting of custom-built PC based servers,dedicated remote access servers, routers, and printers.Ordered and helped provision T1 and 56K connections, working with the field and officetechnicians to get the circuits up and running. Vendors I have dealt with included; Sprint, andVerizon.Evaluated database, accounting, and server software for ease of use, reliability, andflexibility, selecting Quickbooks 5 for accounting, and Act III Contact Manager for theCustomer DatabaseSupported customers by telephone and on site, assisting them with setting up Internetsoftware on their computers (which could be running Windows 3.1, 95, 98, NT, XP, 2000,Linux, or Macintosh). Helped with troubleshooting problems, resolving inquiries, andmaking recommendationsManaged all administrative aspects of the company, including equipment, contracts,records, accounts payable, and accounts receivable. Show less

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  An Otolaryngology (ENT)

  Jun 2002 - Oct 2003

  Practice Administrator

  Upgraded Windows 98 computer systems to XP. Upgraded anti-virus programs to an automatednetwork system. Set up internet access for the office network. Installed a KVM system. Set up network printers. Purchased copiers, fax machines, computers, monitors, and otheroffice equipment.Added network access to the medical records database. Set up company intranet, grantingthe staff quick access to policies, procedures, and other information needed in theirwork.Wrote SQL queries, and developed instructions using Microsoft Query, Microsoft Access,and other programs.Designed and implemented a web site for the Practice.Was the primary contacted for vendors, coordinating demos, system updates, and support.Set up security procedures for HIPAA (Health Insurance Portability & Accountability Act)requirements.Analyzed cash flow and reimbursement patterns to determine financial status, and decidewhich insurance companies to maintain contracts with. Show less

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  Various Companies

  Jul 2004 - Aug 2007

  Real Estate Agent

  Realty World - May 2005 - August 2007RE/MAX Alliance - April 2005Long & Foster - July 2004 - March 2005

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  Organization Management Group

  Oct 2007 - now

  Technology Services Director

  * Maintained and upgraded the Network, Servers, PCs, Software, and other equipment at the primary office and at remote locations* Assisted with installation of new servers and services on the network* Developed SQL data exports, PHP programs, and JavaScript routines to support and improve the websites* Was the primary Help-desk resource for troubleshooting issues, installing programs, and user training* Analyzed, fixed, and replaced PCs, PC components, and other equipment* Recommended, selected, ordered, and installed new equipment* Designed and implemented several low cost A/V systems. Ran the network, video, and audio cables. Tested and refined those systems.* Analyzed and made recommendations on new products, purchases, and systems* Developed Excel macros and Task Scheduler scripts for use in the office* Improved the security of the network by locking down the PCs, restricting user access, improving password policies, adding system timeouts, limiting user installs, improved antivirus, email spam filters, and recurring user training* Implemented systems to improve user experience, such as increasing file drag distance to prevent lost files, ensuring adequate PC performance, moving user folders to a separate drive from client folders, upgrading to two or three larger monitors, and providing extension cables and monitor stands to improve workspace comfort and efficiency Show less