Kristen D.

Experience

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  CN

  May 2011 - Apr 2018

  Analyst Environmental Financial Systems (Business Analyst) (Environmental Analyst)

  -Day to day administration of cloud solution to maintain environmental liability for department. Supported users and maintained data quality in the system.-Supported migration from Access and SAP to SaaS. Worked with various business groups at CN to complete the project. Responsibilities included:-Requirements gathering, -Writing and supporting the functional design between SAP tax coding and ENFOS.-Completed data migration, -Writing testing criteria and completed testing.-Writing job aids, -Travelled to complete onsite training of CN users and external users.-Wrote BCP document.-Apply and ensure compliance with SOX and IAM security-Liaison between business teams and other teams at CN-Managed SAP batch processes for unexpected errors, reported issues requiring resolution and communicated to appropriate teams.-Business Analyst for business (Environment Department) for Environmental systems (Financial and Compliance): SaaS cloud solutions, access, and SAP. Streamlined, defined and documented business processes which increased end user consistency and efficiency.-Managed Accounts Payable for Environment Department in SAP. Reviewed invoices, researched issues related outstanding items, decide on action and communicate plan for resolution.Managed wastewater testing results in SAP.-Managed the conversion of documents to cloud solution. Supported the development of cloud solution tool to ensure access for our user system wide.-Delivered quarterly reports of cost savings achievements.-Maintained Access database of over 300 contaminated and legacy sites per business continuity plan.CN SaaS Level 1 and 2 support for Environment @CN Help mailbox-Completed audits to ensure and maintain SOX compliance.-Provided quarterly and annual support to Manager Environmental Financial Systems for closing quarter and annual year end. Show less

• 

  Boréalis - Stakeholder Engagement Software

  Oct 2019 - May 2021

  Business Analyst

  Responsibilities: Migrate clients to Borealis software and provide tools and necessary training required to establish a successful adoption of software with users.-Gather and manage business requirements: Elicit requirements from business and translate to Product Team.-Analyze and document requirements (User stories, RTMs)-Consult with Stakeholder and create RACI Matrix-Create project timelines, and act as project manager to customize the solution to fit the business needs.-Prioritize project requirements and create a backlog of requirements-Train and support external teams on use of the software-Write and maintain documentation relating to the software, and write specialized job aids based on requirements for clients.-Liaison between business and implementation teams-Optimize business processes. (Build workflow diagrams, Current state vs Future State Analysis gap analysis, Fishbone analysis)-Set KPIs to evaluate the adoption of new processes and tools-Work closely with business partners and key IT groups to ensure successful project delivery -Coordinate with internal and external teams for debugging, release features, including middleware APIs, application upgrade estimates, etc.-Analyze requirements relationships including: Traceability of requirements, Affinity diagrams.-Level 1 and Level 2 IT support for clients. Show less

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  CN

  May 2021 - now

  • Technology Manager

    Nov 2021 - now

  • Senior Technology Analyst

    May 2021 - Nov 2021