Monchelle Davis

Experience

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  Nationwide Insurance

  Jun 2007 - Jan 2009

  Medical Support Technician

  Meet enrollment goals for health coaching programs; Complete medical prescreening process to gather information for health coaches; Educate participants on rewards and benefits of health coaching and preventative health care; Maintain compliance with HIPAA guidelinesKey Accomplishments:• Trained over 15 permanent and temporary members of the Disease Management department• Assisted leadership in managing enrollment goal reports and working with a third party to support enrollment goals• Designed, wrote, and co-facilitated training program for new system HealthTrakker Show less

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  Verizon Wireless

  Jan 2009 - Feb 2010

  Customer Care Rep

  Provide customer service support for questions regarding billing, sales, and basic troubleshooting; Coordinate with other departments to ensure customer satisfaction and retention; Regularly review survey results and quality scores to design plans to improve upon key performance indicators

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  CareFirst

  Feb 2011 - Jan 2012

  Customer Service Rep

  Provide claims and enrollment information to providers and members; Perform administrative duties such as mailing correspondence, faxing documents, and filing enrollment information; Direct inquiries to appropriate departments and plans; Resolve issues concerning claims and correcting enrollment data; Maintain compliance with Affordable Care Act and HIPAA guidelines

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  IKEA

  Jun 2012 - now

  Manage coworker performance of sales and resolutions in business-to-business selling by phone, email, remote planning, and web-based inquiries through coaching and feedback; Partner with Selling Tools team to develop tools to meet the unique needs of the business-to-business sales department; Provide feedback to develop ways to collect data needed to make business decisions; Design and implement communication and training plans for the department; Monitor complex, volume, and conglomerative business-to-business sales, delivery, assembly, and aftersales transactions to ensure high conversion rates and fast turnaround time while maintaining customer satisfaction Show less Manage coworker performance through coaching and feedback; Participate in the recruitment process by interviewing candidates and providing recommendations; Train, coach, and develop coworkers to build company knowledge as well as professional skills; Educate coworkers on current and future marketing campaigns and provide feedback on the efficacy of each campaign through reports and presentations; Set department goals and guide coworkers on setting personal and career goals; Maintain relationships with vendors that support kitchen and appliance sales; Support peers by providing helpful tools and templates for coaching, quality calibrations, and performance management; Monitor coworker and customer engagement to identify trends and patterns to maximize results.Key Accomplishments: Developed an average of 3 coworkers per year to a higher role. Department subject matter expert on MOSAIK AI Tool. Top in Sales ($6M+) and Customer Satisfaction (77%) in FY23. Top rated leader based on iShare coworker survey results in FY24. Show less Create an inspiring and motivating work environment with customer satisfaction at the center of our vision; Manage coworker performance through coaching and feedback; Participate in the recruitment process by interviewing candidates and providing recommendations; Train, coach, and develop coworkers to build company knowledge as well as professional skills. Key Accomplishments: Top performing team in schedule adherence & average handle time. Department subject matter expert on Salesforce Project. Show less

  • Remote B2B Sales Projects Team Lead

    Jun 2024 - now

  • Remote Team Leader, Kitchen Sales

    Jul 2022 - Jun 2024

  • Remote Team Leader, Customer Resolutions

    Aug 2020 - Jul 2022

  • Email Advisor

    Oct 2013 - Aug 2020

  • Store Service Advisor

    Jun 2012 - Oct 2013
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  Pink Cloud Management & Consulting

  Aug 2018 - now

  Project Leader

  Offer consultations and advice for start-ups, business planning, marketing, digital brand management, human resource management, staff development, and efficiency optimization; Perform web design management services for small businesses; Connect entrepreneurs with resources and partners in their local areaKey Accomplishments:• Managed start-up for over two hundred small, minority-owned businesses• Secured over $500,000 in total funding for clients to launch or expand their business• Oversaw the successful launch of multiple service and sales locations within 90 days Show less