Shivani Singh

Experience

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  INNOVA COMMUNICATION

  Apr 2013 - Jul 2014

  Customer Support Executive

  • Resolving customer complaints. • Answering Customer phone calls. • A great team player, with a positive attitude toward work. • Develop and maintain strong customer relationships.

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  Rossell Hospitality

  Aug 2014 - Apr 2016

  Back Office Executive

  • Maintaining Invoice data, Stock inventory Report, and Kot Report. • Maintaining the database in Microsoft Excel and reporting to the manager daily and monthly. • Answering customer phone calls. Entering customer and account data from source documents within time limits. • Compiling, verifying the accuracy, and sorting information to prepare source data for computer entry.• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.

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  Tacfab Fashions Pvt. Ltd.

  Jul 2016 - Feb 2019

  Front Office Executive

  • Greetings and Welcoming guests. • Assist in the allocation and utilization of conference rooms including set and cleaning aspects • Maintains a clean work environment • Process all incoming and outgoing calls accurately and courteously • Help in general administrative activities • Assist the team with data input of routine reports and filing • Maintaining Logistic Excel on Google drive spreadsheet for E-commerce Department. • Updating order status on the Tacfab online Portal. • Responding to internal and external HR-related inquiries or requests and helping. Show less

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  InfodriveIndia Private Limited

  Dec 2019 - Jul 2022

  ATL-FMS cum MIS Executive

  • Dealing with various department HOD to make FMS (Flow Management System) in the process.• Auditing the company process and standardizing the same.• Automation through google Sheets. (Reports, Email Triggers)• Provide weekly and monthly analysis as required• Coordination with the CRM Team to Move FMS from google sheets to CRM.• Monitoring FMS on ZOHO CRM.• Monthly Sales Data Preparation, PPT creation, and Graphs Creation for Monthly Sales Review.• Team handling.

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  Mentora

  Jul 2022 - now

  Associate - MIS Data

  • Analyzing data with standard statistical methods, interpreting the results, and providing a written summary of data analyses• Work closely with system programmers to generate new reporting tools or modify current work products to optimize capabilities and improve efficiency• Contributing to process improvements to reduce handling time and improve output• Dashboard Creation, Automation, and Updating• Participants’ Enrollments and Unenrollment from Admin Panel• Cohort creation and Nudging to Enrolled participants• Automation in Reports wherever applicable. Show less