Eli Wahler

Experience

• 

  Italia Deli & Bakery Inc

  Aug 2018 - Jul 2021

  Deli Clerk
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  Calamigos Guest Ranch and Beach Club

  Aug 2021 - Jul 2023

  Valet/Bellman

  As a Bellman/Valet Attendant at Calamigos Ranch, I constantly strive to exceed guests' expectations and provide them with a memorable experience. My responsibilities include, but are not limited to:Greeting guests upon arrival and assisting with their luggageEscorting guests to their rooms, ensuring they feel comfortable in their accommodations and around the spacious property.Familiarize guests with the use of all in-room amenities and ensure proper function. Promptly parking and retrieving all guest vehicles. Provide directions and information about the resort and surrounding area. (Restaurants, Beaches, Hiking Trails, Famous Attractions, and much more) Effectively coordinate and facilitate guest requests, such as transportation around and off the property.Safely transport guests in House Car primarily to the hotel’s private Beach Club or local restaurants.Proactively address guest concerns or complaints with management to ensure high guest satisfaction. Maintain lobby comfort and ambiance through lighting adjustments and tending consistently to the large lobby fireplace Upkeep the cleanliness and organization of the lobby, driveway, bell closet, valet booth, and parking area. Show less

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  Mike Green Fire Protection

  Dec 2021 - Jul 2023

  Service Dispatcher

  As a Service Dispatcher, I compile daily schedules for a team of 15 technicians while serving as the primary point of contact. I strategically coordinate testing and repair dates with building connections, including building managers, property management companies, store managers, and residents. I thoroughly review all technician notes before processing work orders to account managers for invoicing and follow-up repair quotes if needed. I quickly resolve onsite issues the technicians encounter while out on the field. I efficiently dispatch Emergency Service Calls to the appropriate technicians. Show less

• 

  MGM Resorts International

  Jun 2023 - now

  - Blanced hotel inventory of 4,000+ rooms among 15+ different room types- Assured all VIP room assignments were made in correlation with all request- Maximized upsell opportunities for front desk agents ensuring all revenue goals were met (Average total monthly upsell 400,000+)- Worked with housekeeping and facilities to maximize rooms available for sale- Ran numerous reports throughout the day for all levels of management, including C-Suite executives • Check-in/out up to 75 guests per day using Opera Property Management System• Facilitate request as PBX operator for all guests' needs staying at Aria, Aria Sky Suites, and Vdara • Coordinate all guest requests with Housekeeping, Facilities, and various other departments for 5,000+ rooms and Suites

  • Hotel Operations Manager

    Apr 2024 - now

  • Rooms Coordinator

    Jan 2024 - Apr 2024

  • Guest Service Representative

    Jun 2023 - Jan 2024