Deepak Koul

Experience

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  Vodafone

  Nov 2012 - Dec 2013

  CSA

  Handling inbound and outbound customer calls.Providing information about products or services.Resolving customer complaints or issues.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Ensuring customer satisfaction and providing professional customer support.Meeting targets and performance goals.Following communication scripts when handling different topics.Identifying and escalating priority issues.Routing calls to appropriate resources.Following up customer calls where necessary.Documenting all call information according to standard operating procedures.Recognizing, documenting, and alerting the management team of trends in customer calls. Show less

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  Godfrey Phillips India Limited

  Jan 2014 - Jul 2015

  Senior Sales Executive

  1. Developing and implementing sales strategies to achieve sales targets and expand customer base. 2. Managing, training, and motivating the sales team to meet or exceed sales targets. 3. Building and maintaining strong, long-lasting customer relationships. 4. Identifying emerging markets and market shifts while being fully aware of new products and competition status. 5. Presenting sales, revenue, and expenses reports and realistic forecasts to the management team. 6. Developing specific plans to ensure growth in both long-term and short-term revenue objectives. 7. Coordinating with marketing on lead generation and sales support activities. 8. Monitoring and analyzing performance metrics and suggesting improvements. 9. Preparing and delivering appropriate presentations on products and services. 10. Negotiating and closing agreements with large customers or distributors. 11. Handling customer complaints and inquiries in a professional manner. 12. Keeping abreast of best practices and promotional trends. 13. Conducting market research to identify new opportunities. Show less

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  Safexpress Private Limited

  Aug 2015 - Dec 2021

  Key Account Manager

  Developing relationships with key decision-makers in target organizations for business development.Interfacing with institutional & corporate clients for suggesting the most viable services & product range and cultivating Relations with them for securing repeat business.Taking care of the sales operations with focus on achieving predefined sales target and growth. Identifying market opportunities, developing business cases and offering successful product/services. Formulating business plan for development and growth of the organization. Steering entire business directions, ensuring profitability in line with organizational objectives.Exploring business potential, opportunities & clientele to secure profitable business volumes. Identifying and networking with prospective clients generating business from existing accounts and achieving profitability and increased sales growth.Have seen a portfolio of 1.5 crore in Jammu as a key account manager Streamlined and settled an outstanding of 1 crore from one major account/Client Got some appreciations from clients for giving best services Show less

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  GATI-KINTETSU EXPRESS PRIVATE LIMITED

  Jan 2022 - Oct 2022

  Sales Manager

  Revived an old client and got some major business and revenue out of customer/ Higher than expectations One of a higher individual performer in north region Signed and onboarded some major clients from Jammu and Punjab Highest Sale contributor from Jammu and Punjab Process management and improvements in Delivery process of clients

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  Xpressbees (BusyBees Logistics Solutions Pvt. Ltd.)

  Oct 2022 - Sept 2023

  Business Development Manager

  Have done a marketing campaign in Jammu Kashmir and Punjab region for awareness Worked on Brand building by marketing and awareness Onboarded vendors in a region to streamline the process of booking Onboarded and signed clients from Jammu as well as from Punjab Onboarded clients from Amritsar and Jalandhar from sports industry and pharmaceutical industry Revived and elevated sales of existing clients

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  CJ Darcl Logistics Ltd.

  Aug 2023 - now

  Manager - Business Development & Operations