Dean Diroff

Experience

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  Casey Communications LLC

  Jan 1985 - Jan 1987

  Account Coordinator
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  Tassani Communications

  Jan 1987 - Jan 1989

  • Account Executive

    Jan 1988 - Jan 1989

  • Account Coordinator

    Jan 1987 - Jan 1988
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  Lanier Worldwide

  Jan 1989 - Jan 1995

  • National Account Manager

    Jan 1992 - Jan 1995

  • Major Account Manager

    Jan 1991 - Jan 1992

  • Commercial Account Manager

    Jan 1989 - Jan 1991
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  ADP

  Dec 1995 - May 2002

  National Account Manager, PHR Certified

  Was responsible for ZBA sales strategy as well as retention & growth of many of ADP's largest clients in the Michigan and Northern Ohio marketplace. Conducted client HR/Payroll/Benefit Administration business process analysis, recommended best practice based improvements and project managed implementation of a variety of outsourced, client-site and hosted solutions. Earned my Professional in Human Resource (PHR) certification to ensure and demonstrate my understanding of HR user requirements.

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  Lanier Professional Services

  Jan 2002 - Jan 2005

  Facilities Management Account Manager
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  Lanier

  Jan 2005 - Jan 2007

  Regional Sales Manager, Facilities Management

  Launched and managed an 11-member Great Lakes Region team covering Michigan, Indiana, Minnesota, Ohio and West Virginia as well as the Chicago and Pittsburgh markets. Recruited, hired and trained Managed Services sales representatives in Detroit, Chicago, Indianapolis, Minneapolis and Pittsburg as well as 3 Outsourced Print sales representatives in Chicago.

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  Ricoh USA, Inc.

  Aug 2007 - May 2020

  Responsible for new business development within ZBA accounts and the expansion of Ricoh Managed Services portfolio in Michigan and Northwestern Ohio. I use my Certified Change Management Professional (CCMP) skillset and strong communication ability to manage full client life cycle responsibility. Specific responsibilities include development and execution of strategic account and opportunity plans, leading project team engagements through client business process analyses, providing leadership & direction for multiple Ricoh and alliance partner resources, driving solution strategy, design, implementation and ongoing operational enhancements. Notable recent ZBA wins include a long-term multi-million $ Managed Document Services agreement with a large County Government and creation of a customized outsourced Business Process Solution to print and mail insurance policy related invoices and supporting materials for another client. Show less Initiated and sustained executive-level contact with prospective and current Ricoh clients. Confirmed scope, secured client executive sponsorship and facilitated business process/workflow analysis related to client document management, mailroom and IT support programs. Designed recommended future state solution models based on Ricoh and/or 3rd party components and created related contract documentation. Facilitated the contract negotiation and approval process and assisted with transition to Ricoh services. Maintained executive relationships post implementation and drove additional business opportunities throughout client contract term. Show less

  • Enterprise Services Specialist

    Jul 2017 - May 2020

  • Global Services Specialist

    Apr 2016 - Jul 2017

  • National Services Specialist

    Apr 2015 - Mar 2016

  • Strategic Account Executive - Managed Services

    Apr 2014 - Mar 2015

  • Managed Services Specialist, CCMP

    Apr 2012 - Mar 2014

  • Managed Document Services Specialist, CCMP

    Jan 2011 - Mar 2012

  • Professional Services Account Manager, RPS, CCMP

    Aug 2007 - Dec 2010
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  Lutheran High School Association of Greater Detroit

  May 2011 - Jun 2015

  Volunteer - Executive Board Member

  LUTHERAN HIGH SCHOOL ASSOCIATION OF GREATER DETROITBackgroundThe Lutheran High School Association (LHSA) was founded in 1944 by Detroit area Lutheran Church – Missouri Synod congregations to provide a strong academic, college prep program that is distinctly Christian in its focus and purpose. Today, 58 Lutheran Churches comprise the LHSA, which own and operate four Lutheran High Schools serving over 1100 students. Schools of the LHSA are; Lutheran High North (Macomb Township), Lutheran High Northwest (Rochester Hills), Lutheran High Westland (Westland), and Lutheran High South (Newport). Show less

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  Holy Ghost Lutheran Church and School

  Mar 2015 - now

  Volunteer - Church & School Properties Chairman

  Church Properties Chairman -- responsible for facilities maintenance and capital improvements.Previously served as Congregation Assistant Director, Elder, School Board Chaiman and as a member of the Holy Ghost (Preschool-8th) School Board.

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  Quadient

  Dec 2020 - now

  Major Account Executive

  Driving meaningful customer experiences through: Customer Experience Management, Business Process Automation, Mail-Related Solutions, Parcel Locker Solutions