Caleb Petersen

Experience

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  Amazon

  Oct 2017 - May 2019

  Customer Service Representative

  • Helped to increase customer return rates by providing excellent customer service at all times while ensuring an effective troubleshooting process was followed for both hardware and software. Attended workshops and conferences centered around increasing customer service skills. Trusted to analyze and interpret data, and handle all shipments, deliveries, and material orders.

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  City of Cape Town

  Feb 2020 - Aug 2020

  Senior Administration Clerk (Events and Planning) 3 month contract plus extension.

  • Assisted employees with administrative work, including editing, proofreading, and distributing of documents (updating stores and files with recent and past projects).• Served as a liaison between tender applicants and the City of Cape Town.• Exercised adaptability and excellent problem-solving skills (organization of files and creation of indexes in files)• Maintained the electronic storage and confidentiality of data sheets and documentation.

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  Luno

  Jun 2021 - Dec 2021

  Financial Crime Agent

  • Actively participated in crime prevention practices (POPIA, app access control, blacklisting of devices).• Brought forth innovative ideas about organizing systems within Luno's software programs and implemented problem solving skills to work through employee, customer, and managerial staff issues and challenges (various ideas that led to better processes put in place for Luno customers).• Analyzed financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends while thoroughly analyzing records of present and past operations with upper-management for effective customer services processes. Show less

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  City of Cape Town

  Mar 2022 - May 2022

  Senior Administration Clerk (Technical Fleet Services, Urban Waste Management)

  • Asset Verification of Urban Waste Management Vehicles (Project Administration).• Date-driven project (daily goals and deadlines, appointments, led and was part of a 5 person team).• Manually verified vehicles (cars, trucks, earth-moving equipment, generators and other stationary and moving equipment), as well as IT and furniture equipment.• Completing checklists per vehicle, IT equipment and furniture asset verification.• Created and managed multiple Excel spreadsheets with pictures and equipment databases, containing all information and assets that were allocated to vehicles and furniture. As well as active engagement on SAP and RAMM Explorer track vehicles and driver information.• Created and managed files with indexes pertaining to information on equipment and vehicles. Show less

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  City of Cape Town

  Jul 2022 - Sept 2022

  Administration Officer 1 (Support Services, Urban Waste Management)

  ●Implemented procedures and managed workflow of Declaration of Interest and Private Work Application forms processes within the Urban Waste Management directorate.●Tracking and updating of manual and electronic submissions on ESS while providing administrative support to the various branches within Support Services, Urban Waste Management.●Co-coordinating the Delegation of the Manager Support Services as well as the Declaration of Interest for Urban Waste Management.●Monitoring the Monthly expenditure on the Support Services Cost Centres and follow up on Parked invoices within the SS office.●Close of all Open and Overdue Purchase Orders link to the Support Services Cost Centres.●Assisting with the co-ordination of various projects linked to the office of the Manager of Support Services.●Mandating the Office of the Manager, Support Services. Show less

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  City of Cape Town

  Nov 2022 - Nov 2023

  EPWP Supervisor (12 month contract) Staff No. 10166214 at City of Cape Town, Cape Town

  ● Scheduling and capturing of maintenance work order forms.● Creating, capturing and closing of C3 Notifications on SAP.● Allocation of ration packs, consumables and PPE to staff.● Assisted with the Reservation and Requisition of materials and other consumables.● Creating SAP notifications of customer complaints within the Water and Sanitation department.● Assisted with Time and Attendance, Leave Requests, Training Needs Identification and Injury on Duty, on SAP.● Record management of operational and administrative jobs.● Assisted with the coordination of events within the Informal Settlements department.● Ad-hoc duties such as filing, printing, scanning, copying and reception duties.● Developed and implemented strategies to improve C3 notification capture and filing time. Show less

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  City of Cape Town

  Jan 2024 - now

  Clerk (Water & Sanitation, Finance & Admin)

  ●Checking the accuracy of details recorded on transactional documentation and updating work in progress information/data on specific applications/ systems of the department.●Generating correspondence and creating worksheets by using Microsoft Office applications.●Capturing and extracting information on the SAP system eg. Timesheets, leave forms, allowance schedule, etc, for processing and approvals.●Updating corporate policies, practices and procedure manuals within the branch e.g. Allowance schedule, grading schedule and Ad-Hoc, etc.●Facilitating a comprehensive array of HR-related administrative duties through the application of specialised expertise in HR administrative protocols, including but not limited to recording overtime, coordinating Workplace Skills Plan (WSP) initiatives, managing Occupational Health and Safety (OHS) documentation, and utilising SAP systems.●Creating, Capturing and Processing of Reservations and Requisitions within Commercial Services.●Attending to and establishing the nature of enquiries/complaints from the general public/officials prior to forwarding to the respective branches/ personnel for attention.●Capturing, Monitoring and processing of IPM, Declaration of Interest, Code of Conduct, Essential User and Ad-Hoc.●Capturing and processing of Mapping Requests, Transfers, TNI, Advancements, and Regrades, Linking to clocking devices, Job Description changes, Relocations as well as Time and Attendances.●Assets: Scanning, capturing and creating databases for various assets within Water & Sanitation, for insurance, verification, condemnation, damaged, replaced, theft and loss assets.●Serves as a general and technical administration support for several departments within Water & Sanitation, namely, Meter Management, Meter Reading, Customer Relations, Debt Management, Internal and External Billing.●Served as a liaison between tender applicants and Commercial Services department.●Assisting with the supervision of EPWP students. Show less