Vinod Sapra

Vinod Sapra

Network Engineer

Followers of Vinod Sapra1000 followers
location of Vinod SapraGurgaon, Haryana, India

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  • Timeline

  • About me

    Technical Delivery Team Lead

  • Education

    • Dewan VS Group of Institutions

      2010 - 2014
      Bachelor of Technology (BTech)
  • Experience

    • ProtaTECH Inc.

      Jul 2014 - Jul 2015
      Network Engineer
    • British Telecom

      Jan 2016 - now
      Network Records
    • BT openreach

      Jun 2021 - now
      Technical Delivery Team lead

      Reviewed and supporting Kaizan projects.Mentoring team of SME,QA andtrainers, analyzing weekly/monthlyreports Quality/ operational dashboardsfor providing insights and set-up KRAAnalyzing CSAT and NPS reportsFormulated TNA, TNI to plan training fornew hire & refresher sessions forexisting employees.Mentored and motivated teams so as toensure adherence to all service levelcomponents, productivity targets, quality targets are met.Formulated reports on teamperformance, customer data & customer feedback.Conceptualized and adopted ideas forprocess enhancement.Provided training's to representatives;updated process related changes toassociates.Custodian of the end-to-end operationsmanagement including transition,quality, process, training, migration,service delivery ,meeting SLAs definedfor the critical CTQs definedWorking in close coordination with thestakeholders, defining SLAs andensuring the same are met strictlyHighlights:Recommended various trainingprograms for new joinees; ensured thattraining's delivered to the team were putinto effect and feedback was given onthe program success, thereby ensuring a transparent review of acquired talent in the company.Transitioned and stabilized variousprocess and enhanced the overallperformanceEnsured correct placement of training &compliance structure along with theirproper documentation as a member ofthe Audit TeamSuccessfully implemented operationalexcellence plans, thereby leading to anincrease in efficiency (process andhuman resource) Show less

  • Licenses & Certifications

    • ITIL® Foundation

      AXELOS Global Best Practice