Anoop K V

Experience

• 

  Infosys BPO Limited

  Nov 2008 - Apr 2010

  Sr Process Executive

  Infosys BPO, Bangalore2008 August - 2010 AprilSr.Process Executive, for the client Capital One Credit Card UK.Training Profile:Undergone Pre-Process training at Infosys Training Centre, Mysore for One Month on Voice & Accent, Computer Usage, Personality Development, Cultural Etiquette etc.Undergone Process training at Infosys BPO, Bangalore for One Month on Collections and Third-Party Debt Management, for the; Process Profile:Process NameCapital One, Credit CardsClientCapital One, UKProcess TypeRecoveries, Third Party Debt Management; Capital one credit card UK is one of the popular card issued by Capital One Financial Corp., which is a a fortune 500 company headquarter in Nottingham UK. Capital one credit card UK continues to be Capital One's biggest business. Capital One Credit Card, UK is a subsidiary of Capital One bank in the US.Process Description: (Capital One Recoveries(3PDM), UK)The process is all about dealing with Various Third Parties in UK who deal on behalf of the credit card customers in repaying their debts to Capital One.Providing support to the clients in recovering the debts.To analyze the existing system to know the impact of any enhancement as applicable.Roles and Responsibilities:Responsible in playing as an efficient team member. To analyze and understand the process and make necessary changes if needed.Assigning tasks to the team.Providing innovative ideas & technical guidance to the process whenever required. Show less

• 

  G-TEC Computer Education, Kannur

  Nov 2010 - Sept 2011

  PRO

  Co-ordinating the activities of 16 G Tec centres that come under me.

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  EYGBS (India) LLP

  Jan 2012 - now

  Have a proven track record of managing and leading multiple Client Due Diligence processes across various regions, including NZ, BBC, Netherlands, France, ensuring compliance and efficiency.My experience includes: - Directing the operations and reporting tasks of Financial Crime teams, emphasizing accuracy and effectiveness.- Spearheading automation and efficiency initiatives throughout Financial Crime teams, streamlining processes and optimizing outcomes.- Managing and leading a team of over 20 members across different locations, fostering collaboration and productivity.- Collaborating closely with leadership to drive the global strategy within the realm of financial crime, aligning initiatives with organizational goals.- Taking a leadership role in reporting and actively participating in the transformation of reports into Power BI, enhancing data-driven decision-making.- Establishing connections with stakeholders to drive global financial initiatives, facilitating cross-functional cooperation and success.- Actively contributing to the implementation of different tools that enhances operational efficiency and streamlines workflows." Show less

  • Assistant Manager

    Oct 2021 - now

  • Lead Analyst

    Oct 2019 - Sept 2021

  • Supervising Analyst

    Oct 2016 - Sept 2019

  • Analyst

    Oct 2014 - Sept 2016

  • Associate Analyst

    Jan 2012 - Sept 2014