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Yuri Ruas

Yuri Ruas

Designer

Followers of Yuri Ruas4000 followers
location of Yuri RuasSorocaba, São Paulo, Brazil

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  • Timeline

  • About me

    Implementation | Onboarding | Customer Experience | Support | IT | HelpDesk | CX | Customer Success | Farming

  • Education

    • SENAI Sorocaba

      2019 -
      Technician Mechanical drawing

      Develop interpretative skills of technical drawings of parts and mechanical assemblies, in isometric perspective and orthographic projection, based on the needs of industrial practice, based on technical standards.

    • Etec Fernando Prestes

      2018 - 2019
      Técnico em Edificações Architectural and Building Sciences/Technology

      O técnico em edificações é o profissional que desenvolve, executa e gerencia projetos e obras arquitetônicas, estruturais e de instalações prediais, com respectivos detalhamentos, cálculos e desenho para edificações.

    • Senac Brazil

      2022 - 2023
      Technician in Computer Maintenance and Support

      Assembly and maintenance of computers, notebooks, and printers, installation of hardware, software, cabling and IP telephony, configuration of local networks, and user support. Introduction of frontend and backend programming. Web user support.

    • Instituto Monitor

      2020 - 2020
      Técnico em Transações Imobiliárias Business/Commerce, General

      O consultor de investimentos imobiliários atua em inúmeras áreas do segmento, como marketing imobiliário, gestão de locação de imóveis e condomínios, loteamentos, áreas rurais, incorporações imobiliárias, captação e vendas de imóveis, perito judicial corretor bem como avaliador de imóveis.

  • Experience

    • Vitória da Conquista, Bahia.

      Jan 2014 - Jan 2014
      Designer

      Elaboration of architectural and building installation projects (hydraulic, electrical, and SPDA) using AutoCad software.

    • Chilli Beans

      Jan 2015 - Jan 2017
      Comercial Leader

      Problem Solving;Customer Service;Team training;Resource control;Follow-up of orders and deliveries of goods;Sales management with the aid of ERP software;

    • FIT - FIT Tecnologia Ltda.

      Apr 2019 - Aug 2020
      Customer Success

      Creating the customer support strategy with a focus on increasing retention;Follow-up, logging and resolution of tickets via chat, email, phone, videoconference and remote access;Input every customer interaction in CRM;Providing the best user experience to achieve success;Communicate about the product in a way that makes it easy to learn in the channels: emails, newsletters, FAQ, blog, webinar, video shorts;

    • Banib

      Sept 2020 - Oct 2021
      Customer Success Analyst

      Problem Solving;User Support;Knowledge base development through photos, videos and tutorials;Bridge between customers and product team;Follow-up, logging, and resolution of tickets via chat, e-mail, video, remote access and phone;Training for co-workers on new product features;User Experience Design testing;Identifying problems in understanding the use of tools, systems, and products, and then proposing facilitating solutions;Capturing customer data and feedbacks;Tracking the entire Customer Journey;Analyze performance indicators and customer satisfaction metrics (churn, NPS, among others); Show less

    • OTG Open Technologies Group

      Feb 2022 - Nov 2022
      SDR

      Lead generation and qualification for Data Center maintenance and IT services in general.

    • Autônomo

      Jan 2023 - May 2023
      Técnico de TI Jr

      Limpeza;Formatação, backup e instalação de SO (acesso a BIOS, preparação de pen drive bootavel);Testes;Instalação de softwares;Diagnóstico de problemas;Manutenção de Hardware (troca de componentes e conserto em geral);Suporte em Windows e Office;Suporte básico em redes e servidores;Atualização de drivers;Virtualização;

    • Softcom Tecnologia

      May 2023 - Jan 2024
      Técnico de TI Jr | FreeLancer

      Automação Comercial;Implantação de sistema PDV;Suporte;Manutenção de computadores;

    • Torino Informatica Ltda

      Sept 2023 - Jan 2024
      Analista de suporte técnico | Help Desk

      Troubleshooting;Responsável pelo atendimento remoto N1 de orgãos públicos, utilizando a ferramenta de chamado Zammad;Testes de hardware.RollOut;Gestão dos chamados dos técnicos de campo;

    • Feedz by TOTVS

      Jan 2024 - now
      Analista de Implantação | Onboarding

  • Licenses & Certifications

    • IT ESSENCIALS

      Cisco Networking Academy
      Jun 2023
      View certificate certificate

    • Gestão de Vendas Consultivas

      Exact Sales
      Feb 2022
      View certificate certificate

    • Capacitação em Pré Venda

      Exact Sales
      Feb 2022

    • Customer Success - Como Conquistar e Manter Clientes

      SEBRAE
      May 2020
      View certificate certificate

    • Fundamentos da Experiência do Cliente

      Track.co
      May 2020
      View certificate certificate

    • Customer Success: Conceitos e Pilares

      Foca no Cliente
      Dec 2021

  • Honors & Awards

    • Awarded to Yuri Ruas
      Melhor Líder de Equipe Comercial do interior da Bahia - 2016 Premiação por maior volume em vendas do interior da Bahia.

  • Volunteer Experience

    • Técnico Voluntário

      Issued by Associação do Amor Inclusivo on Jun 2022
      Associação do Amor InclusivoAssociated with Yuri Ruas